AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

Very happy with my advisor Kristen, she was professional and very responsive to all my concerns. Wish I could say the same for the receptionist and greeters which could not even communicate much. Granted I am hispanic but do not appreciate employees only speaking Spanish. Please assimilate, learn more about the culture and practice English. They are also too laid back as if we had nothing to do. Very disrespectful.

Waited hour and half for "express "service oil change my seven am appointment made me the first customer there was not pleased and then the price 158 dollars will be shopping for a new dealer

When I arrived for my appointment, I was there about an hour early, there where no porters and no service advisors available at that time it was about 2pm(8/31/23), I went inside saw the receptionist but she couldn't do anything until I got a ticket from a porter, I told her there was nobody outside, instead of calling someone to help, I was just sent outside to wait, once I did get a ticket I went back inside gave her the ticket, I told her I had an appointment with service advisor Kristen, but since the service advisor wasn't there that I didn't have to wait and to give her the vehicle mileage and vin number the complaint and that an advisor would be assigned and I would be contacted that day by 6pm(that was on Thursday 8/31/23), no body contacted me that day or Friday, Saturday, Sunday, (Monday was a holiday so I didn't expect a call), Tuesday( 9/5/23) I waited to call until 2:54pm, I called the service advisor Kristen phone but somebody else answered the phone and I kept getting put on hold, I waited for about an hour and forty minutes but no success with getting an update on my vehicle, so I called Kim the sales woman I had previously purchased a Jeep from and explained what was going on and if she could help me. Only after she went herself to the service department the next day and spoke with Gavin( service manager assistant) was I able to get in contact with someone. Kim put me on speaker on the phone and I told Gavin the issue, he said that someone would contact me by the end of the day and I did get a call back(this was on Wednesday). Thursday (which is today), I let Kim know that I did get contacted on Wednesday. She called me and was with the mechanic checking out my complaint regarding the engine rattling noise on startup and the ticking noise afterwards, but they weren't able to replicate the problem. I went and picked up the vehicle today. Definitely not a good experience. Poor customer service.

Great work, every time when I need help the people help me. Grate service and solutions.

Great service polite acknowledged me when I got there. The place was clean and comfy

Scheduled service on September 01, 2023 at 1:45PM to complete two (2) Factory Recalls. I arrived at 1:30PM where the valets greeted me and asked if I had an appointment, which I did. Handed over the keys, left the truck parked at the valet station and went inside to the service desk. After waiting 15 minutes, I finally spoke briefly to one of the lady's at the counter and was told to sit in the waiting area. I watched my vehicle sit in the valet station from the waiting area window for almost an hour before I spoke to a service representative to get the Recalls taken care of. Yandi assisted me with the quote. He called the techs to see if they had time to complete the service (this all took place at 2:45PM, already 1-hr wait). They confirmed it was a quick fix. My vehicle was finally moved from the valet area to a parking spot around 60 feet away. I watched my truck sit in that parking spot for another hour before anyone touched it... so far 2-hrs waiting total. Finally after 2-1/2 hours a tech drove my vehicle to the service area. Now here's the part that really racks my brain; the truck was out of sight for over an hour (almost a total of 4 hours). I have no clue whether service was performed on the vehicle. There is no proof of the vehicle being serviced at the dealer or in the vehicle reporting database through CarFax. Although Yandi was very attentive and kept asking about the status of my truck plus going to the service desk supervisor to see what was taking so long for my vehicle, I have no proof that the recalls were serviced and was almost not given any documentation. Yandi did provide a copy of the quote after I kept insisting but it wasn't a finalized invoice. Also I noticed the service desk supervisor (who I did not get his name) kept asking everyone if we were "alright"... but that was it. I don't think he cared. Kept seeing the same faces and walking away strutting around the complimentary snacks and beverage area. I wonder what liability the dealership has if any of the parts for the recalls fail when I clearly have proof that I was there but service was not completed. Needless to say, I do not recommend getting service done at this dealership. Go elsewhere.

Great customer service by all Employees are very nice and friendly. I recommend by 100 %

Overall good service. On my third vehicle with this dealer. Would recommend it. The sales force and finance group are amazing

I was turned away at first as I didn?t have an appointment and service was backed up, however the service manager Daryl fit me in. I?ve known him since I purchased my truck 6 years ago and theirs no question why he in now a manager. He has always gone above and beyond to make customers feel they matter.

Worse in the nation! Left car for service on Wednesday, I called on a daily basis to check the status of my car and left message after message, no answer, no reply?s , by Saturday I was able to speak with very rude service representative just to find out my car paper work was misplaced and nothing had been done to me car, by Monday after several unanswered calls I had to contact the general manager about it and complaint. Monday 6 pm, call received my car was ready. When arrived at the dealer to pick up the car, a bill for $150? was given to me for an oil change that was covered under my existing maintenance plan. Reps there need an intensive customer service training and better orientation as to how to do their job. 6 days without a car, no rental, no loaner, no information whatsoever and on top of misplacing my papers they were charging for a prepaid service.