Chapman BMW Chandler

RENE ZEPEDA OUTSTANDING SERVICE ADVISOR Just want to praise Rene Zepeda service advisor, last week I took my car for service and there were a few deviations on it. He addressed all my concerns and help me putting the car back in the condition I expected, being so professional. Curious thing is that just one day before I took my other vehicle to the AUDI dealership across the street and difference in service, huge! ! ! He just went above and beyond. No doubt he is The Pro to go next time my car needs to be serviced. Only thing I missed was a courtesy car wash but I got a car loaner so I won't really complaint about it.

Very unprofessional and not trustworthy. In trying to purchase a $96K used vehicle, I got a run around and lied to. First lie was that they would match the competitor price for the trade in. After supplying the trade in offer, they came back and stated they could not meet it. Adam, the sales person, sent me their best offer with the trade in with the VTR and window tint taken off. We were still $2K different, so I decided to hold off on the purchase. Then couple of weeks later, I saw on their website the price of the vehicle was dropped $2K. Instead of the sales person contacting me, I had to contact them to agree to purchase the vehicle if previous trade in conditions were still good. What I got back was that they had to charge for the window tint because of the price decrease. They wanted to charge $499 for a window tint that was already done when the vehicle was sold as new. I was told by Adam that all their vehicle are sold with the window tint, including all new cars. I asked the window tint to be taken off since Chapman BMW sold the vehicle when it was new with the window tint. Adam tried to lie that they did not sell the car, but it was sold in California. I had to bring up that the CarFax shows it was sold by them and not a California dealer. When it was verified by Adam, he started by telling me two take it or leave it. There is nothing he can do because the sales manager will not lower the price. What's funny is that I am willing to pay the price they listed and the trade in offer they provided before. Trying to nickel and dime a customer and not being completely trustworthy basically turned me off on purchasing any vehicle from them. Also, I'm a repeat customer because the vehicle I want to trade in was purchased from them.

I have purchased around 10 cars in the past in different dealerships and I have never had an experience like today. Andre, the sales person was very attentive and responsive, my problem was with the finance department. The person I dealt with in Finance was extremely unprofessional and inappropriate. I understand the pressure tactics to try to add the maintenance plan and all the other extra items to the purchase, but you have to do it without crossing the line. I think this person thought I was a young college kid, but even if it was the case, it does not give him a reason to act the way he did. If I decline to add any of those items I don’t think it is very appropriate to keep calling my decision (or me) stupid, not smart, cheap, crazy or that (and I quote) I shouldn’t call his f@xxxxx phone to complain when I go to service the car there and I see the charges. The only reason why I stayed and finish the purchase was because my wife really wanted the car. We were leasing it and she wanted to keep it. In a different situation I would have just given it back and go somewhere else. I won’t service it there, I won’t buy a car there again, and I cannot recommend this dealership.

Very professional, on time and updated with service good price, thanks for great attention to detail and customer service. He is been upfront and honest.

I had a PrePurchase Inspection done and they told me it was in excellent condtion. Well it is not. Battery keeps going dead, lots of battery acid under the battery, rust and a lot more things. I am very disappointed in their thoroughness. I depended on them to let me know the car was OK to purchase since I am out of state.

BMW Is The Ultimate Driving Machine! Chapman BMW Chandler Is The Ultimate BMW Dealership! Tony DiSalvo Is The Ultimate BMW Service Advisor! CHAPMAN BMW CHANDLER ROCKS!!!

Back story... In 2017 I purchased a 2017 540i but got horrible service from the service depart . For 3 yes I said I had a coolant problem and after 3 yrs they find a coolant problem. The mechanics are not good and whole front line service depart. Are horrible. So now I wonder if they are even fixing my issues. My thoughts were right I got an oil change and 30days later my oil light came on saying “I need a quart of oil”. Walmart mechanics can do a better job of changing oil!! Maybe I should go there !! Maybe they don’t like my car 2017-540i?? The friendliness is a cover up “lies”!!

Tony DiSalvo is an excellent service manager and ensures that his consumers are taken care of. From the time that I pulled up until the time I left the entire team was great. I was immediately greeted, plastic protective covers were applied to my seats, floors and steering wheel and when my car was returned it washed and vacuumed. Tony kept me informed at every step of the way. He consulted the warranty company verify which services were covered to ensure I got the most for my money.

Bobby was fantastic! Will definitely keep him in mind when we buy our next BMW. He listened to our concerns and put no pressure on our family!

Easiest car buying experience ever! Loc was awesome, had everything ready ahead of time, had my new truck ready to go. Very little paper work. No hassle. Farris in finance was very straight forward as well. Would highly recommend this dealership!! They went the extra mile.