Chapman BMW Chandler

Dear John, Thank you for taking the time to share your feedback. I sincerely regret that your experience did not meet your expectations following your purchase. At Chapman, we pride ourselves on providing excellent customer service not only during the sales process but afterward as well. I would like to assure you that Jason is one of our top-performing Client Advisors, known for his professionalism, communication, and dedication to his customers. While we understand that post-sale needs can sometimes be complex, Jason and our team made every effort to assist you in a timely and thorough manner. We apologize if there was any miscommunication or if the experience felt less than ideal. We value your business and feedback, and if there is anything further you would like to discuss, please feel free to contact me directly or our General Sales Manager, Steven Foster. Thank you for your understanding. Best Regards, Shane M. O'Hanrahan General Manager Chapman BMW Chandler 480.344.4202

I was very surprised that the dealership continues to employ Jason Penny. To sum this guy up, he truly is a 'rotten' egg for after sales care.

Dear Argon, Thank you for sharing your feedback. Unfortunately, I was unable to locate any information under the name provided. I apologize for any inconvenience you may have experienced at our dealership. To better understand the situation and address your concerns, please contact me directly at 480-344-4202 at your earliest convenience. I look forward to assisting you and working toward a resolution. Thank you for your understanding. Best Regards, Shane M. O’Hanrahan General Manager Chapman BMW Chandler 480.344.4202

Thank you for taking the time to provide us with a positive review of your experience with Steve, Jason, and Jeff. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

Dear Robert, Your feedback is important to us, and we are genuinely sorry that we did not meet your expectations during your recent visit. We weren't made aware of any concerns about coverage or charges until we received the complaint. After thoroughly reviewing our diagnosis and your extended service contract, we confirmed that there is no coverage for the issue, as outlined in the attached documentation. The recommended repairs have also been validated as not covered through the BMW North America warranty portal. Consequently, we are unable to refund the diagnosis fee that was initially approved. Thank you for your understanding. Best Regards, Shane M. O'Hanrahan General Manager Chapman BMW

Thank you for your review! We are happy to see that you had a good experience with Susan. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

Dale Hoerle, We appreciate your feedback. After thoroughly reviewing your file, we extend our sincere apologies for any inconvenience caused by receiving your tax credit. Upon being informed of the difficulties you encountered in obtaining the tax credit, we took immediate and decisive action to rectify the situation. Please be assured that our commitment to transparency and delivering exceptional service to our customers remains unwavering. Once again, we apologize for any inconvenience this may have caused. Should you have any questions or concerns, please feel free to contact me directly at your earliest convenience. Best Regards, Shane M. O’Hanrahan General Manager Chapman BMW Chandler 480.344.4202

I completely reject this response. The dealership took over 5 months to finally submit the proper documentation to the IRS. This was 2 months past the deadline of 2/15/2024. I asked them to submit the documentation 3 times in 2023 and they absolutely refused to do so in a timely manner. I also called Shane personally, and he never returned my phone call.

Dear Antionet, We regret to hear about your negative experience, but we couldn't find your information in our records. At our dealership, integrity is paramount, and any allegations of dishonesty are taken seriously. We're eager to understand your situation better to address your concerns properly. Please contact me directly so we can swiftly resolve this matter. Thank you for bringing it to our attention. Regards, Shane M. O’Hanrahan General Manager Chapman BMW Direct. (480)344.4202

First of all, let’s talk about how rude, and belittling, and condescending some of the staff are. They are not friendly or customer service oriented team, and are very unprofessional in regard’s to their attitude and the way they interact and speak with their customers! I purchased a a bmw 750i and was specifically told multiple times that my loan could not be approved without the purchase of the extended warranty. The finance manager went over all the rates and packages and paperwork. He explained that the warranty was for 3 years and cost an extra 200$ plus dollars a month additional added to my monthly note. Which was far over the monthly amount I was expecting to pay. So, obviously my main concern and questions would be WHAT???? Of course it would be what happens after the 3 year warranty is expired. Because for me that was a dealbreaker, and he knew it! But I guess it was the 7k$ cash sitting right there that convinced him to blatantly flat out lie and proceed to go into full detail and written explanation and mathematical breakdown of how much my loan amount and monthly payment would decrease after 3 years once the warranty expired. Which if you think about it actually sounds logical considering that you are purchasing the agreement that is added into your loan contract amount, and if you don’t know how this actually works, then you are perfect bait for the sharks! So after waiting 3 years and anticipating this reduction to my monthly payments, all of a sudden that was never told or shown to me at the time of purchase…This man in the financial department has been caught in SEVERAL LIES over the last few years of me having to contact him about certain situations that have occurred during the duration of my contract. Then they want to talk to you like you are stupid and especially if you are a female. I also see some bias racial tension between the interactions and communication differences! Thats a whole other issue for later on top of the deceptive business practices and constant lies. I was definitely scammed and the financial advisor told me fraudulent information in order for sales. So, now I’m stuck with that high monthly rate that already had 200$ plus dollars extra a month added to the original purchase price, not only that! But, NOW I’m supposed to purchase a new warranty that cost 350$ added to that, 3 years later!!! WOW! Really?? So that’s over 1200$ month..BEWARE and look out for false advertising and misleading information that the finance department fraudulently used to manipulate and influence people to buy.

I will be suing

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

Dear 12sunyata, We extend our sincere apologies for the less-than-ideal buying experience you encountered at our dealership. Our aim is to provide customers with memorable experiences that last a lifetime, and we regret falling short of that standard in your case. After internal discussions with Steve Burgess and Victor, both have left voicemails in an attempt to address and resolve the issues with your "myBMW" app for your new car. I am eager to connect with you directly to discuss this matter further and find a satisfactory resolution. Please call me at your earliest convenience to delve into the details of the situation. Your understanding is greatly appreciated, and I look forward to resolving this matter promptly. Best Regards, Joseph J. Ramos Executive Assistant Chapman BMW Chandler

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.