Chapman BMW Chandler

We did most of the negotiating via email and Ryan Dorfman helped us every step of the way. Ryan was knowledgeable, responsive and competant and was a joy to work with. We feel we got a great deal on our 2014 528 i and couldn't be happier. Overall it was a simple, non- stressful experience. We would highly recommend Chapman BMW to anyone!

I have always had great service experiences with Kris Mason. Every time I go to the dealership I'm treated well like a loyal BMW customer. I have not had any bad experiences with this dealership. Kris in service has been extremely helpful for any little things I needed and answered all of my questions in detail. I would recommend this dealership to anyone who want a good car buying experience and professional maintenance service. Dennis Chee

My goal has always been to own a BMW, and I'm very proud to say that I now own a 530I. For my birthday on Saturday the 23rd of November, my wonderful husband ordered parts from your parts dept.3 weeks earlier and paid in advance to have them ready for my birthday at 9am to be installed. We pulled up in your service dept. and waited for someone to help us, well that didn't happened so we had to find someone, we spoke to a young man that stated that he would get his supervisor or manager, not sure which but a few min later a gentleman named Mark, they called him Mark O, came out and my husband told him that he bought the parts from the parts dept. and prepaid to have them installed today at 9am. He was very frustrated with my husband stating how will the installer get paid? well we didn't know, we paid in advance. he then walked away stating that he would have to contact the person in the parts dept. and took our receipt with him. We paid an estimated cost of $208.00, for 2hours of labor which only took 20 min. Mark came back once again upset and frustrated explaining that he couldn't reach the person in the parts dept. and would just have to do it, I guess it was just our lucky day. We explain to him that my service engine light came on while we were driving over there and Mark just dismissed it by saying that he didn't have time today and we would have to come back another day. Not sorry but I would be glad to make you an appointment for another day. The whole experience was very disappointing, I thought by purchasing a BMW that would put me in an elite group, I still love my BMW and I'm now looking at the 7 series as a new goal, but I will definitely be looking into a different dealership for future needs. Tammy Evory taevory@gmail.com

Kenneth, was awesome from start to finish! Ken, explained my contract to me in great detail, explained the BMW select program, and obtained me the best monthly payment/interest rate. I was very impressed with his knowledge of finance and his sales experience. Ken, did not hassel me, nor did we have to go back and forth to close the deal. At the end, I walked away with a brand new BWM 528i 2013 with 30 miles on it and cash in my pocket! I will be refering many more people to Ken. Dr. Jamie Lott

Two years ago, I acquired my very first BMW. Jimmy Giese helped me get into a 2011 base model 328i sedan. Although this car did have navigation, there were really no other optional features that I find desirable. Still though, Jimmy made a great impression and got me the monthly payment I was looking for. After I saw that the new 4 series had been released, I wanted to take a look at them. I set up an appointment with Jimmy and he helped discover the new car. We took one (Estoril blue, M Sport) for a test drive, and quite frankly I fell in love with it. Several hours later, I called Jimmy back and told him I wanted to purchase it. Unknown to him at that time, the car had already sold. Never-the-less, a few days later, Jimmy found a near duplicate of the same model and had it delivered to the dealership. So, I am now the proud owner of a brand new Estoril Blue 428i M Sport. All I have to say is that Jimmy Giese is amazing to work with! He very much personalizes the whole experience and truly understands his customers. Really, the whole dealership is great. From the moment you walk in you're greeted in the front by an attentive receptionist, and everyone else seems to be professional and courteous. The icing on the cake is Megan Varon. She makes the "paper-work" part of the transaction so amazingly seamless and pleasant. I'm really thinking this is my keeper car, but if I do change my mind in the future, I know there's no other place to purchase a BMW or have service performed on one, and that's Chapman.

We just purchased our 2nd BMW from our awesome sales agent JJ Garcia @ Chapman BMW and couldn't be happier. JJ has always been responsive and courteous, even when harassing him by email for the umpteenth status update on our custom order. We will definitely be back for our next vehicle! Even though this is a bit of a drive from Tucson, their service is so far above and beyond the Tucson BMW dealer's, I will probably even start coming up to Chapman BMW for any service needs as well. I don't know that anyone generally looks forward to buying a new car anymore than they look forward to a dentist appointment, but their fair and honest dealings have made both our purchases enjoyable experiences.

First and foremost JJ Garcia provided excellent customer service. He did not assume anything but very patiently described the product. He went out of his way to show us several models and colors as well as offering to bring another vehicle in so we could compare interiors. The price negotiation was hassle free unlike some dealerships we only dealt with JJ. The staff was very friendly and went out of their way to make us feel welcomed and valued. Bottom line, great experience.

Excellent sales person. This is the second BMW acquired from this sales person this year. Would highly recommend David Nogales. He has excellent knowledge of the BMW brand and communicates effectively with his clients.

They are a very professional and friendly service center. They always kept in communication and gave me options as well as the reasons for the services they reccomended. In short, I liked that they had great communication and kept me informed. They were also true to the estimates given and not changing the amounts of the service for this or that reason. I also really appreciated the speed at which they handled my repairs. The fact that I could drop my car, get a service loaner and be out of there and on my way to work in under 30 minutes made the trip out of my way to come to them, very worth it. I live in Gilbert so driving out there is not exactly convienient. Chapman BMW made both of my experiences with the service department very worth my time! Thank you guys!!

I’ve had such a great experience from the time I called the dealership and worked with Kenneth Smith in purchasing the vehicle, to Ryan Dorfman who patiently showed me how to operate the vehicle, to service and working with Michael Reeves. Each individual has been exceptionally professional, yet very customer friendly. Just yesterday I needed a small repair, I dropped off the vehicle, was given a loaner, in a few hours the vehicle was ready, looking perfect! Mike is extremely through and even took care of a replacing an idem missing that I didn’t notice! I will refer family, friends, and associates to Chapman Chandler anytime! Thanks Chapman Chandler! Catherine Midgette