Chapman BMW Chandler

I have many friends who will be purchasing BMWs in the near future, and I will recommend Ciaran OMurchu at Chapman BMW to them all. Absolutely perfect.

Our sales guy was so awesome! He really took the time to get to know what we wanted and to find the right vehicle. I would recommend this dealership to all my friends, family and neighbors. The atmosphere is comfortable and inviting and the staff go above and beyond to ensure that they exceed your expectations!

I decided to purchase a car last weekend (07/22/2012) and after a search online, found a car I was interested in at Chapman BMW. I waited to write this review so that the "New Car Glow" would not influence my review. I first called Chapman BMW and was forwarded to my salesman, Ciaran (pronounced Keeran). Ciaran did something that a lot of car salesman do not do, he listened to me. He did not try and push me into the car he wanted to sell me but instead listened to what I wanted. I told Ciaran that I was without a car for the day so would have to do all of the negotiations over the phone. He replied that there was no problem with that and then we started negotiating. In the end, he offered me a really good deal. My trade in was in the shop however and I would not have access to it until Monday morning. Ciaran offered to drive down to Casa Grande where I live and pick it up so I would not have to drive it all the way back up to Chandler. I mean, who does that nowadays? I was able to pick up the car that night after my wife got home. When I arrived at the dealership, there were a few things that I noticed. First, the building is HUGE. The second, none of the used cars had any blemishes. They were all immaculate. When I finally got to see my new car I noticed that it had options on it that were not listed in the ad. It went from being a nice looking but sparsely optioned car to fully loaded in seconds. Keep in mind that I thought I had a good price for a sparsely optioned car. Now, I have a GREAT price on a fully loaded car. My wife and I signed all of the paperwork and Ciaran handed me the keys to my new car. By the way, the paperwork was easy. The finance department explained everything to my wife and I and answered any questions we had. She also was not pushy and LISTENED to me. Notice a trend here? Ciaran then introduced me to the sales manager that worked on my deal and got me the killer payment that I was looking for. His name was Jim Misner. Thank you Jim for the awesome deal. To cap this all off, my wife's birthday was a couple of days after I bought the car. Ciaran called my wife to wish her a Happy Birthday. This is a first rate and classy dealership with classy staff that will listen to you and work with you. Would I buy a car from them again? A most definite "Yes". Would I recommend them to someone I know? I already have. Good job Chapman BMW.

Everyone was extremely nice at the dealership and answered all our questions. Even when we had to come back to figure out if our car was capable with Sirius Radio, our salesman came out and helped us. They all went the extra mile for us. We will refer others to this BMW dealership, our salesman, and are future customers.

Thank you Alexander Smith and Chapman BMW for making the purchase of our first BMW a positive experience. My husband and I had almost gave up purchasing a BMW due to the poor service we received by two different BMW sales personnel in north Scottsdale, but Alex's integrity totally redeemed the brand- we are very excited to join the BMW family.

After purchases of a new 328 Jeff intoduced me to the new X3. I was able to purchase one for my wife using the fianancing strategy Giuseppe suggested. Overall a very positive experience.

My reason for giving this rateing is that upon arriving at this dealership nobody and I do mean absolutely nobody came out to greet or offer help to me. We had to walk around and find someone to help us find help while service reps were sitting and looking at us out the window. But they refused to get up and come out and help. We were shown to Matt traders office and he decided, well maybe I will help. Told him of a few problems we were having with the car and he decided that none of these problems needed any attention , so we left. This was on a wednesday at the end of the month. After arriving home my wife and I discussed the situation and decided we still wanted these problems fixed,I mean after all the car was still under warranty until the end of the month . We explained all this to Matt and he assured us don't worry your car is still covered under extended warranty. We took our car back on Friday which was the (30th) day of the month and last day of the manufactors warranty, and again nobody and I do mean nobody would come out and help us, they even help people who were behind us and would not even talk to us. After helping about six people who arrived after us, then and only then did they offer us no real help. It was then explain to us that at BMW when a warranty runs out on the thirthyth (30) day of the month, it really means the (29th) day at midnite so the (30th) day is not really covered, leaving your BMW warranty one day short of the five year warranty. Have you ever heard of anything as absurd as this.Five years means five years by any calender. Except at BMW. When this was explained to the area rep who just happen to be there, he took one look at us and it was an emphatic and absolute NO we will not help you in any way and we left with no help at all. Let it be known that we talk to a salesman a week before named Tim Smith who would be a great salesmen anywhere else . Let me also tell you that we took our car to north Scottdale BMW and the service was absolutely day and night. We were greeted by more than one person and they fixed our car and found and fixed things we never mentioned. What a difference a dealership makes. We now pass by chapman BMW, about eight miles from our house, and drive about forty miles to Scottsdale BMW and it is worth the drive.

I have met with David Pence several times for service work performed on my BMW X5. He has remembered who I am each time, and delivers excellent customer service each time I have visited. He goes over each item that needs to be repaired on my vehicle, and he calls me back with any suggestions. However, he is never pushy in attempting to get me to commit to additional work. And, each time he has given me his honest opinion on what needs to be done now, and what can possibly wait until my next visit. Even though my car has been in to be serviced several times, he has never tried to sick a salesman on me. This has been tried several times at other dealers, and I can't stand it! Infact, I had to go to David and ask who he suggested to work with for buying a new car. He just brings excellent customer service each time I come in, and I couldn't ask for a more professional service writer. Thank you! I highly recommend bringing in your BMW to be serviced at Chapman!

the service is very bad.. they try to sell you things that you dont really need. And they break down things and they say it was already like that... >=/

My husband, Doug, and I purchased our 2nd vehicle from you on January 2nd. I wanted you to know how pleased I am with this purchase. I loved my X-3, and really thought at first I should have just bought a new X-3, or X-5, but having used and driven the Sports Wagon for several weeks, I am really thrilled I chose the wagon. It is so much easier for me to get in and out of, and to load the back. With the X-3, I was just a little too short to slide out of the car efficiently, and each time I exited, I would get road grit and dirt from below the door on the back of my pant legs. With the wagon, this does not happen. I like everything about the car, and it is a pleasure to drive and use. We really loved the first car we bought from you in 2004, which was an Imola red 335 i, sedan, with performance package, etc. That was a wonderful car, that we both really miss. I said many years ago, that I would never, ever own a wagon or a minivan again in my life, but the Beemer wagon has changed my mind. I am very surprised it is not more popular in the U. S. People don't know what they are missing. I love it!