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Chapman BMW Chandler

(837 reviews)
Visit Chapman BMW Chandler
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award

Reviews

(837 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman BMW Chandler from DealerRater.

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We never felt pressured during the entire process and...

We never felt pressured during the entire process and felt as though our sales associate was honest and up front. I also really appreciate that Chapman doesn't send out the dealership manager to "work" the deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Renate was awesome to work with ! She was very thorough,...

Renate was awesome to work with ! She was very thorough, never made me feel rushed and very accomodating. My whole experience from even walking in the door was pleasant

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have had mostly terrible car buying experiences in the...

I have had mostly terrible car buying experiences in the past. I was reluctant to even go thru the process again, but Jerry was a delight to work with. He was extremely knowledgeable and pleasant to work with. We would definitely work with Jerry again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was the 4th car we leased from Renate Steinbach and...

This was the 4th car we leased from Renate Steinbach and she is simply excellent. Extremely efficient with incredible customer service. We started working with Renate when you were located in Scottsdale, but now make the drive to Chandler in order to be able to continue to work with Renate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

please accept this review of Jeane Shurtliff at the...

please accept this review of Jeane Shurtliff at the Chapman BMW in Chandler, Az - she was extremely helpful during my recent visit. Very knowledgeable on the 750 I purchased and I did not feel presured to purchase. Overall, extremely happy with my visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jennifer Sutton and all the other people associated with...

Jennifer Sutton and all the other people associated with Chapman BMW have been simply wonderful. As a 24/7 caregiver to my wife who suffers from the many challenges of Parkinsons Disease, I was particularly impressed with the compassion, patience, and kindness in the way were treated. While Jennifer was certainly knowledgeable and professional in her work, we was sold by her warm, personal touch. Buying our lovely new BMW is a special treat for us two retired educators. It was made even more special by the dear folks at Chapman BMW. Sincerely, Dan M. Lilly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

John Markley was absolutley wonderful to work with! I...

John Markley was absolutley wonderful to work with! I would recommend your dealership to anyone as I am very happy with my experience and purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a great experience with this dealership . Jeff was...

I had a great experience with this dealership . Jeff was one of the Most knowledageable , kind , professional person I have ever worked with . Everything was done extremely well and I Drove all the way from North Scottsdale and I always will Buy cars from this place and Jeff. He is super nice .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service, went way beyond my expectations. Our...

Excellent service, went way beyond my expectations. Our salesman (JJ) even brought a car to my house for a test drive as the car that I wanted was at another dealership when I was there. The whole process was quick and easy and I got a very fair price. I would highly recommend Chapman Chandler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The salespeople went above and beyond expectations to get...

The salespeople went above and beyond expectations to get us in the car we wanted. We did not expect to end up going home in a BMW, but they made it work. The dealership was welcoming and well maintained. We are extremely satisfied with our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.