Reviews
I could not find the vehicle I was looking for locally,
I could not find the vehicle I was looking for locally, and the dealership here in town was less than helpful. I made one call to Infiniti if Scottsdale, and from there, finding the perfect vehicle was smooth and easy! The salesman Jason was responsive, helpful, and understanding. He accommodated me and my goals in a specific vehicle. Jim, the finance manager was equally friendly and easy to work with. I would absolutely recommend th Len to anyone looking for first class service and knowledge.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the positive feedback. We're happy to hear Jason was able to give you transparency and quality customer service during your visit. Congratulations on your new purchase!
Thanks you for the excellent service.
Thanks you for the excellent service. Alfonso was extremely friendly helpful and professional throughout the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback, from all of us here at Infiniti of Scottsdale!
Follow thru from managerJim was excellent.
Follow thru from managerJim was excellent... sales person Jason Smith was exceptional...the finance person needs some training & help with customer service ... attitude was marginal & was unwillingly to explain in detail the benefits of the insurances & or the extended warrantees & the maintenance policy ...he lost me from the beginning... otherwise all was good. Looking forward to connecting with Tec person! Thank you Sylvia
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback!
Alfonso was absolutely AMAZING!
Alfonso was absolutely AMAZING! His service was exceptional and very understanding. Thank you so much
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
The experience at this dealership was very nice all
The experience at this dealership was very nice all around. Alfonso helped me with the purchase of a used car being very personable and professional. I felt it was a group effort through the dealership to get this deal done and for that I am thankful! I was there for about 2 hours, even left to get dinner and the whole process was stress free and smooth.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the feedback. We're happy to hear you had an excellent experience during your visit. We hope you think of us in the future, and congratulations on the purchase!
I received excellent service from Alfonso Also Alfonso
I received excellent service from Alfonso Also Alfonso answered all my questions Alfonso gave me an excellent service in my Spanish language, I liked that a lot
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Liliana, thank you for the positive review. We're glad to hear you received excellent service from Alfonso and he was able be knowledgeable and find you a vehicle you would enjoy. We hope you think of us again in the future. Congratulations on the new car.
Wonderful experience at Infiniti of Scottsdale
Infiniti of Scottsdale made the buying process a great experience! The entire staff was fantastic to work with! Would definitely recommend them to anyone looking for their next car purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to leave us a positive review!
The staff was very friendly and helpful.
The staff was very friendly and helpful. The reason for the lower score is that they do not offer a buy back program within so many days if you change your mind. It seems like they won't stand behind their cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave a review. We only wish to be transparent in our business dealings and uphold the rules we abide by. We are willing to work with our customers if it is within our boundaries. If you wish to speak further about the situation, please contact us (480) 448-2423 and to find a solution.
Easy to deal with.
Easy to deal with. Jim an Perry were helpful in answering my questions. They had the exact car I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback. We're happy to hear Jim and Perry were transparent and provided excellent customer service during your visit and that we were able to get you into a car you would enjoy. We hope that you think of us for future needs. Congratulations on the new vehicle.
Working with Alfonso on my trade-in was perfect!
Working with Alfonso on my trade-in was perfect! He was transparent about the numbers and expectations in the vehicles we were looking at and his clear communication made everything flow smoothly. Chitchats in between our wait for paperwork and processing of things were friendly, he’s a funny guy. I hope I’m not shopping for another car soon but will definitely keep him in mind for future purchases!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave feedback. We're happy Alfonso was able to make your car buying experience transparent and efficient. We hope to have earned your loyalty and that you'll think of us for future servicing/car-buying needs.