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INFINITI of Scottsdale

(736 reviews)
Visit INFINITI of Scottsdale
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(736 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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Candi was competent and knowledgeable.

Candi was competent and knowledgeable. Her personable demeanor made my husband and I feel comfortable. Her follow through was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your positive feedback!

Consistent excellent service on every occasion.

Consistent excellent service on every occasion. Greeted quickly and car ready on time, completely washed and ready to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

It was an excellent experience.

It was an excellent experience. Absolutely love my QX60 and the whole experience was a joy! We definitely recommend this dealership and the people that work there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for your positive feedback!

We came in with our own loan.

We came in with our own loan. Our sales lady was nice but still pushy to put a down payment when I explained to them several times we are paying cash. The financial “director” was extremely rude and hard to work with. Would not recommend.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We apologize for the miscommunication. We’d like to gather more details of the situation so we can find a solution for you. Please contact William Munz, Executive Manager, at 480-718-3835 to discuss your situation further

All staff very friendly.

All staff very friendly. They solve your doubts and their treatment is very good. Excellent service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Dealer response

Thank you for your positive feedback!

Fantastic service

Everyone was so helpful and very generous with their time. I did not feel rushed and they explained everything thoroughly. Added bonus that my car came out cleaner then when arrived.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

We appreciate you taking the time to leave us a positive review!

Exceptional customer service, Perry did a great job in

Exceptional customer service, Perry did a great job in helping us with the purchase of our new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your positive feedback!

Always the best!

Erik and staff were terrific. Like a well-oiled machine. Always take care of me and my ride. Thanks again!!! You guys rock !!! Too bad I can’t give you guys more stars……

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Great service with rapid response to all my questions and

Great service with rapid response to all my questions and concerns. Also great team work throughout the entire process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review!

Jason is an awesome sales person, Jim (Sales Manager) was

Jason is an awesome sales person, Jim (Sales Manager) was very fair on our trade as well as structuring our deal. Finance Manager got us in and out super quick. All in all a very easy purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!