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INFINITI of Scottsdale

(736 reviews)
Visit INFINITI of Scottsdale
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (480) 389-2396 (480) 389-2396
Used (480) 389-2402 (480) 389-2402
Service (480) 389-3463 (480) 389-3463

Reviews

(736 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Scottsdale from DealerRater.

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Honest , friendly and professional staff.

Honest , friendly and professional staff. Neat location , not pushy and reasonable prices and different models in stock

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Great Service Department

Always Professional and Quick to get Service done. Waiting area is very clean, comfortable with Coffee, tea, water and Snacks. They come and inform us about time remaining

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

James Lawson did a wonderful job locating our car and

James Lawson did a wonderful job locating our car and communicating with us consistently. Brian allowed us to complete the paperwork promptly and with a good sense humor. You’re fortunate to have both on board! David & Vicky Hawes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review! Congrats on the new vehicle

MY BEST CAR PURCHASING EXPERIENCE THUS FAR

SUPER PATIENT PROFFESSIONAL ,VERY KNOWLEDGABLE,THE PROCESS WAS HAGGLE FREE , THERE WAS NO BACK AND FORTH ABOUT PRICE ,VERY CLEAR COMMUNICATION .I WAS GREATED AND TREATED WITH DIGNITY AND RESPECT , I WAS OFFERED COLD WATER THE PLACE WAS CLEAN ,EVERY ONE HAD A SMILE AND PLEASANT PERSONALITIES

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive feedback!

Overall, it was a good experience.

Overall, it was a good experience. However, given that I'd made an appointment the day prior to test drive an ELECTRIC car, I would've thought it would have been charged up more than it was. I was also coming from out of town which they knew (2 hours away) Thankfully we had enough juice for a test drive, but we had to stop at the Tesla charging station after leaving the dealership just to make it home. Lastly, their General Manager, Tony Mancillas came through like a ROCKSTAR - AFTER THE SALE - when I needed assist in getting my Tesla dialed in with the app.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review!

Jasmine made the whole deal stress free and easy.

Jasmine made the whole deal stress free and easy. She was prompt and honest in her communication. Made the deal seamless! Because of the communication, from arrival time onto test drive and through finance, we were in and out less than 2.5 hours! Great experience here! Made bypassing several dealers to get to Infiniti worth it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review!

Juan was amazing.

Juan was amazing. Attentive, frequent updates and always polite. Would definitely get service here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review!

Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

It was a great car purchase experience.

It was a great car purchase experience. Totally professional and experienced team. Highly recommend Infinity of Scottsdale

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review!

Dealer response

Hi Carrg, we are very happy to have provided you with such a positive experience!

Great experience!

Great experience! Jason and everyone else were helpful! Highly recommend Infiniti of Scottsdale to anyone looking to buy or lease a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review, enjoy your new vehicle!

Fast, friendly, professional and good service.

Fast, friendly, professional and good service. Same day service and detailed inspection results and reports. No hard sell.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review, we're happy to hear you enjoyed your experience. Congratulations on your new vehicle!