Sands Chevrolet - Glendale

I went for an oil change, tire rotation and tire balancing. Tire balancing was not done. I have to take it back, waste more of my time. Vehicle handled worse when they gave it back.

Bought my used 2017 titan and put $16,000 down truck was $30,899 still ended up paying 38,000 I no there tax and warranty but $ 23,000 don’t buy from them . Paper work was not clear I have bought 20 vehicles over they years first time I felt robbed after yes it’s my fault for trusting them and thought I got a good deal never buy from them sell guy sold us then finance guy screwed us .

Great timeing alway friendly but pricing a little high. And willing to help w any thing

I recently bought a 2023 Silverado. I was offered a good trade in value for my car so I thought. When I got the paperwork my offer was considerably less than what was originally offered. I was passed from one sales person to another through the process. I was going to buy 4 Silverados for the expansion of the company I work for. I will buy them somewhere else now. I couldn’t be more disappointed with my experience.

Went in on a whim to look and see if they had any used vehicles in my price range. Turns out, they had a used Ford Edge with low mileage on it that they suggested for me. I was surprised I had found a Ford at a Chevy dealership, but was excited as my former vehicle was a Ford as well and I absolutely loved it. Although it needed new brakes, they assured me that those problems would be fixed before I signed on the dotted line. They even let me piddle it around their parking lot just to get a feel for the vehicle. We talked through financing as well as monthly payments and warranty, and they offered me a warranty and a great monthly payment. However, this is when things started to go wrong. I got a call from Garrett (unfortunately I do not recall his last name) saying that the interest rate and monthly payment had doubled! We even had a paper that said a loan of the same month amount would be less that I was quoted over the phone. I was super upset as I got extremely excited over the car and then basically got screwed over. To make matters even worse, I got a text message from the original salesman I was talking to, Nathan, and he informed me that the car was done being reconditioned. When I told him I was no longer interested due to the treatment of Garrett on top of the raised monthly payment, he said he had no idea that that had even happened! The used car department needs to better their communication skills with not only customers but their coworkers as well. It was an extremely disappointing experience as a new and young car buyer.

Mr. Adam Shadley, my service advisor for 20+ years here at Sand's Chevrolet Glendale, Az., calls about 2 recalls on my great, big, beautiful ZR2. Deliver my vehicle to Adam and within 2 hours and a cup of hot coffee it's ready to go. Now I'm happy. I love this fine establishment and Adam too!!

Everyone that worked with me in the process of buying my car was super helpful.

Tony did a great job showing me my new traverse and his Manager was so nice and helpful, he did convince me on getting my new car.

Fabricio and his team at Sands Chevrolet made my car buying experience very happy. He was honest, reliable and commutative.

I have been going to Sands Chevrolet since 2020 when I purchased my car. I have had 3 advisors and they all have been excellent. I run a transportation business so I need my vehicle as quickly as possible, Sands get that. My current advisor is awesome and I hope he stays forever if you need a knowledgeable, professional, kind-hearted advisor Adman is my choice. I needed a new transmission and was worried I would be done for a week or two but low and behold Adam to the rescue, sent a tow truck to pick up my vehicle on Wednesday, and had me back on the road Thursday afternoon. Now that is service I know they can't guarantee that will happen every time, but I will say every other time with any advisor I have worked with gets me in and out in a timely manner. Thank you Sands Chrovelte for hiring professional advisors!