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Mercedes-Benz of North Scottsdale

(1,126 reviews)
Visit Mercedes-Benz of North Scottsdale
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–5:00pm Closed

Reviews

(1,126 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Always an excellent experience at Mercedes.

Always an excellent experience at Mercedes. Mike D in service is fantastic! I would totally recommend them and him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy to schedule, staff friendly and courteous.

Easy to schedule, staff friendly and courteous. Service is done in a timely manner with great feedback about work being done (inspection report video).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I stopped by without an appointment as my tire suddenly

I stopped by without an appointment as my tire suddenly lost half its air. They were able to check out my tire right away. No nail but it was in the replace zone. Their tire price was pretty competitive, less than discount tire and just a few dollars more than Costco. They gave me a loaner car and changed the tire the same day. Very convenient and saved me a lot of time and hassle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mercedes Benz of North Scottsdale has always had quality

Mercedes Benz of North Scottsdale has always had quality service from the drop off, the repairs, the loner car to pick up. They keep you informed all along the way. First class!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department is FANTASTIC, esp Kate Guerrero!

The service department is FANTASTIC, esp Kate Guerrero! You are a VIP from the time you drop your vehicle off till you pick it up. There is communication, with videos, all through your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Pleasant people who provide the service needed to keep my

Pleasant people who provide the service needed to keep my vehicles operating safely. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jake Olson was awesome from beginning to end!

Jake Olson was awesome from beginning to end! If you are planning to visit Mercedes Benz North Scottsdale, I highly recommend him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words about our team at Mercedes-Benz of North Scottsdale. We're so happy to hear your experience was great.

I always receive excellent service from the service

I always receive excellent service from the service department at the North Scottsdale Mercedes-Benz dealership. They provide me with a video inspection of my vehicle and explain everything requiring attention. My regular service adviser, Steve, was not scheduled on the day I brought in my car so Adam helped me. He was very kind, patient and professional and Steve called me to confirm that I was pleased with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I always receive excellent service from the Scottsdale

I always receive excellent service from the Scottsdale dealership. I drive from the west valley to bring my car to this dealership. Everyone in the service department is very professional and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent staff, great service advisor in Mike DeBartolo.

Excellent staff, great service advisor in Mike DeBartolo. We have purchased and had cars serviced at North Scottsdale Mercedes off an d on for decades.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.