Mercedes-Benz of North Scottsdale

Had a fantastic experience with Jake Olson! He made trading in my lease and getting into a new car quick and easy. Super professional, upfront, and efficient I never felt pressured. Highly recommend Jake for a stress-free car-buying experience. Very happy with my new ride!

Jake made the entire car-buying process quick and hassle-free. He truly made the experience so easy! I highly recommend him to anyone looking to get a car efficiently.

New year. New Car. I had the pleasure of working with Jake Olson. He got me into a C300 and I couldn’t be happier. He was very professional .

This is a great dealer to purchase a car (especially through Lou), but service it elsewhere. Consistently after Schumacher sold I noticed they've been trying to sell unnecessary items and accelerate service schedules. It's to the point where I view the service side as sleazy and untrustworthy. I've done 7 purchases/sales with this dealership and those have been fine, but something foul is afoot with service. Today the service rep tried to trick my wife into replacing spark plugs at 36k miles when that should be closer to 50k miles (basic A service due, no issues consistent with spark plug replacement and this was at drop off, so it's an attempted sucker sales move). I know they can be recommended at 45k service A visit, which would be where we are in 2 years, so this is just profiteering.

Worst attempted car buying experience I have ever had. Started with Lou Gordon who based on other reviews can be very good, but he was awful in my case. I was trying to buy the electric EQS SUV 450. It was somewhat new but Lou argued for 15 minutes the 450 model did not exist. Then he found it in their system but was of very little help configuring it. Once configured, Lou said it should take 60-90 days to get built. He called 2 days later asking if I had a copy of the configuration I could send him as he said he lost it. I sent it to him. Called Lou monthly to follow up on the build status, the third time he said the order still had not been pulled for production yet. I asked why. He said they are not yet building that 450 model. I informed him that 450 model was being built and was other dealerships around the country. He was surprised, said he would check and get back to me re options but he never did. We gave up. Then called the sales manager to start over now 5 months later. He assigned a new sales rep John Bultman, good sales rep, who discovered Lou never even entered the original order into their system and did not even have my contact info in their dealership CRM system. So we started over. This was April and said I should now be able to get a 2024 model and get it in the fall when I return for the next winter in AZ. In August, John called and said they could not get build dates from Mercedes yet for 2024 models and did not know when that would happen, so fall delivery on the EQS looked doubtful. So we dropped the EQS order and ordered a more traditional GLS in early September. Got a build date of October 21 which happened, car was queued for shipment and then pulled back into the factory. After a couple weeks I was told that happened because there was a scratch on the bumper which needed to be dealt with. In December, they could still not tell me when the bumper would be fixed and the car shipped. So after 15 months of trying we gave up and ordered a BMW X7 which we will likely have in mid January. Finally I then asked for the $5,000 deposit refund which John said they would process in a day or two. A week later nothing so I followed up. This took 3 weeks and 3 follow ups to get the deposit refunded. I own a GLE that I bought just over 2 years ago in Minnesota. Great buying and service experience there, but the opposite with MB of North Scottsdale. If I enjoy my BMW I likely will never buy from Mercedes again.

it was a pleasure working with Colin. He made buying my black stallion easy. he helped me get the right features that I wanted and had it ready when I was ready to pick it up.

My husband and I walked into the dealership and was approached by Colin Shannon with a friendly voice how can I help you without any pushy sales pitch reassured us that we will be driving out not just with a car but the car we wanted and that we did ever one these was so polite with my pass experience it’s hours and sometimes days spent closing the deal on a car but not here it was flawless.Thank you Scottsdale North Mercedes Benz for my first luxury car!!! Yvonne & Elijah Knox

Attentive staff, knowledgeable sales and management team. John Bultman was a joy to work with and is beyond efficient and professional. He's literally the best salesman I've worked with in my 40-plus years of purchasing vehicles!

My first local visit to Mercedes Benz was terrific. John Bultman, my salesman, greeted me with sincerity, honesty and full of knowledge. There were 2 cars of interest to me but we honed in on just one...GLC 300. Test drove, had him explain the bells & whistles to me & researched the prior owner & details of car. All done perfectly. I purchased the car within a few days & kept going back for a refresher with John on how to use certain features. He was so patient with his time for my needs. Do look him up if you intend to buy! Best regards to him & the dealership. Robert Samuels

We are very happy with our experience at Mercedes -Benz of N.Scottsdale. John Bultman is a low key very knowledgeable sales person that facilitated the purchase of our new GLE 53 AMG! We went in to order a new vehicle but John showed us two SUV's in the back and we went for a test drive that sealed the deal. Thanks for all your help John, I love my new car.