Mercedes-Benz of North Scottsdale

John Bultman did great job recently when I purchased my Mercedes Convertible. He made it easy and seamless and was very knowledgeable! His follow up was outstanding.

I recently bought a used Porsche from here and I want to share my exceptional experience dealing with salesperson Lou Gordon.During my months-long search for a car nationally,I was looking for specific features and considerations such as CPO status,service and ownership history,cosmetic condition,specs,mileage,and price.Even before the car underwent reconditioning or had proper pictures taken,I reached out by email when the car was first listed.Lou was the first to respond, even though it was late on a Sunday.He assured me that he would go over the car's condition with me the following morning,as it had recently been traded in locally.Lou and I talked and video chatted to discuss the state of consumables, service history, and cosmetic condition.Lou impressed me with his straightforward and efficient approach.Together, we identified some cosmetic blemishes.I also inquired about the major service due and whether all keys and books were included.I was skeptical when Lou said "whatever the car needs, we will take care of it" like a sales cliche,little did I know later that Lou truly honored his words.Lou knew exactly what I was looking for and wasted no time in contacting the Porsche sister store to inquire about the major service expenses.He also reached out to the Penske body shop to address the blemishes and arranged for transportation,even offering a discounted price that encompassed all these services.This all happened on the first day, before we started negotiating the price.I found the price fair and agreed,considering the extensive efforts made and the quality of the vehicle compared to the other options. Lou promptly sent me an email confirming the agreement, explaining that it would take some time for the service and bodywork to be completed.I wired the funds a few days later.Throughout the process,Lou consistently displayed excellent communication.He promptly responded to my questions and calls,never resorting to ghosting or providing vague or incomplete answers.Unlike others,Lou diligently read and responded to all details in my emails and texts.As a car enthusiast who has purchased numerous toys(14 within the last five years), I can attest that such experiences are rare to come by,as most were plagued by horror stories.Over the next two weeks,Lou updated me on the car's progress.He sent me receipts and work orders directly from Porsche,outlining the details of the major service.The bodywork was also completed,and Lou went above and beyond by replacing the windshield to address a small chip he later saw.Before shipping the car, we conducted another video chat to ensure everything looked good.The car arrived enclosed via a transport, even delivered late at night per Lou's insistence on meeting his promised timeline.Upon detailed inspection of the car after delivery,I found a few blemishes on the underside that the body shop had missed that were difficult to see.I also realized that some of the factory tools were missing, which both Lou and I had missed.In many past buys,once the payment was made and the car was delivered,sales would be unresponsive or unwilling to provide further assistance,often requiring constant follow-up for months.This was not the case with Lou.I informed him about the issues and he immediately assured me that he would take care of them.He instructed me to take the car to a local body shop for the necessary repairs,and he covered the costs.When our attempts to retrieve the missing tools from the previous owner were unsuccessful,Lou even wrote a personal check to compensate for their absence.While I understand that no used car is perfect,Lou demonstrated a sense of responsibility,efficiency,and a commitment to his promises,ultimately turning what could have been a less-than-ideal into an incredibly positive experience.As someone who is meticulous about cars,I am extremely happy with the purchase and thoroughly impressed with how Lou handled the entire process and provided exceptional after-sales

I accidentally hit the system reset button and lost the ability to get Apple Car Play. Sara & Lenore at Product Services immediately left their desks , came out to my car and within a few minutes restored my system. Both are very professional, knowledgeable and very nice.

We had a pleasant car shopping experience at MB of North Scottsdale. Richard Rollnick helped us find the vehicle with the features that we needed and within our budget. The entire car buying process has been seamless, and we felt that Richard was very considerate of our needs. This was our first MB experience, and so far it has been a very positive one.

Every other Mercedes’ Benz dealer in the state was charging a market adjustment of 5k on their cars + dealer add ons: not at MB North Scottsdale! Chris Sommerfeld (sales) was amazing and a pleasure to work with even though we showed up when they were about to close he took his time and did not hurry the process. We purchased the car that night and we’re amazed at how smooth it all went.

Richard Rollnick was awesome! He got me a great deal on my most recent purchase and I plan on seeing him again for my next purchase. He’ll treat you like family so I am very comfortable referring all my friends and family to him. The dealership has some of the best chocolate chip cookies!

Excellent experience, and this is my second vehicle purchase through this dealership! Throughout the whole car buying and ordering process, Chris Sommerfeld was amazing to work with! When I had questions or needed to take certain steps, Chris would always respond quickly. Even the dealership's sales manager, Joe Palmisano, was so helpful throughout. Definitely recommend!

Run away from this dealer. Have 2021 glc. Was quoted a set price for service work on my car., After service was done they bumped the price almost double and saiid they verified that I was told that price but just to bad. If they treat me like this in service I would hate to see the sales department Stay away very suspicious dealer don’t trust. My new Mercedes’ dealer is just down the street across from fashion square mall. Worst service experience I have ever had.

Chris Sommerfield went above and beyond to help us find a new car at a time when inventory is extremely low. Chris is pleasant and polite and a pleasure to work with. He went above and beyond his expertise knowledge to find us the car of our choice. He prepped our car on immediate delivery as we were leaving AZ! You will be extremely satisfied with Chris work ethic!

Chris Sommerfeld was an outstanding salesman and extremely helpful in me purchasing another car! Chris is not only professional but courteous as well. He personally delivered my car and followed up afterwards to see if needed anything else. I’d recommend anyone ask for him when going to Mercedes-Benz North Scottsdale!