Reviews
Adam was extremely helpful in our recent purchase of a...
Adam was extremely helpful in our recent purchase of a used car. Adam drove the car to our mechanic to have it checked out. He worked with us well on the price of the car and was very pleasant during the entire process. We would definitely recommend this dealership. The bird in the lobby was a lot of fun, too!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dustin was great.He was efficient. My service was...
Dustin was great.He was efficient. My service was completed in a timely manner. I think the price was somewhat higher than I am accustomed to at other dealerships I have had service completed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Overall experience was good. The car was not 100% clean...
Overall experience was good. The car was not 100% clean - even though it is a used vehicle, buyer still expects it to be clean (back middle console had chewed gum in it). A few other minor things were said during sales visit and during follow-up call - wrong name, wrong vehichle (I purchased an explorer not an edge). I ordered CilaJet and was to call back to make appt. John wasn't in when I called so I emailed him. The next day I called him and left voice mail. I heard back the next day after I left the voice mail message. I like to hear back within 24 hours or if he is out of the office, an email indicator stating he is out or voice message indicating he is out. If the above wouldn't have happened it would have been Great instead of Good. I would still recommend Pearson to family and friends for purchases.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I was very pleased with treatment from Donnie and Michael...
I was very pleased with treatment from Donnie and Michael in purchasing and closing the car. It was a very easy transaction getting what I wanted for a good price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is the 3rd time I have bought a new car/truck from a...
This is the 3rd time I have bought a new car/truck from a dealer ship (3 deferent dealer ships) and this is by far the most help I have had and willingness to help me with any and all my questions and concerns and have it done my way. Thank you, Carl M Steele
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Will was very thorough and Joel Steele dug up the record...
Will was very thorough and Joel Steele dug up the record for my wife's oil change of last week made sure I received credit for today's oil change and last week's too. He registered me in the advantage program. Both Joel and Will did a great job this afternoon working on my 2007 Toyota Avalon. Thanks, Kurt Paige
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scott Krouse is a great Service employee. This is the...
Scott Krouse is a great Service employee. This is the 5th. time I've had service work done at this dealership with him and I always leave a happy customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Researching used SUV
My experience with Adam Rich was very pleasureable. I told him what I was looking for and he threw out some options for me . I can't wait to go in to meet him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
I went to a dealer on the west side before coming to see...
I went to a dealer on the west side before coming to see Mark and the sales difference was night and day. I was never pushed around to get into something I would not have wanted as the other dealer had done. I almost made a purchase before coming to Pearson and thank God that I made this decision. Mark and Clay were super helpful and professional and I will recommend anyone I know to go to Pearson to get a vehicle from Mark. Thanks for the great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
These guys were thorough yet fast. Great communication...
These guys were thorough yet fast. Great communication and I felt like they knew what they were talking about. I love the fact that they partner with USAA Bank, too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car