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Pearson Ford

(499 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–6:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(499 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pearson Ford from DealerRater.

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I went to a dealer on the west side before coming to see...

I went to a dealer on the west side before coming to see Mark and the sales difference was night and day. I was never pushed around to get into something I would not have wanted as the other dealer had done. I almost made a purchase before coming to Pearson and thank God that I made this decision. Mark and Clay were super helpful and professional and I will recommend anyone I know to go to Pearson to get a vehicle from Mark. Thanks for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

These guys were thorough yet fast. Great communication...

These guys were thorough yet fast. Great communication and I felt like they knew what they were talking about. I love the fact that they partner with USAA Bank, too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I think everyone did everything possible to make this car...

I think everyone did everything possible to make this car buying experience as positive as possible. We enjoyed working with John and Clay. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Best Ford Dealer in Central Indiana!

My wife and I have purchased 6 new Fords at 6 different dealers over the years. We are loyal to Ford, but have never felt ANY loyalty to ANY of those dealers until now. I had always felt a lot of anxiety in gearing up to buy a new car as if preparing for battle...hours in the showroom shopping/haggling, dealing with high-pressure, shifty salesmen, dealing with the various sales pitches in the finance office, etc. NONE OF THAT HAPPEND AT PEARSON FORD! Our salesman, James was a pleasure to meet and work with. He was honest and eager to answer all of our questions. His sales manager, Don was very fair and eager to make sure we were happy with our purchase. Clay Fulton closed the deal on financing our new car and was able to beat our credit union's rate without using Ford Credit. Clay was great and moved us through that process very efficiently. We love our new SUV and couldn't be happier with our buying experience at Pearson Ford. I will be buying my next Ford at Pearson Ford (even though its 31 miles from our home). BTW, this is my first review on any company. Thor & Rhonda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quicklane personnel is quick, responsive and very...

Quicklane personnel is quick, responsive and very informative as well as very polite. No bad experiences with this team and they show concern for your vehicle rather than just skipping over the details.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I recently had several random problems occur with my car...

I recently had several random problems occur with my car requiring multiple visits to Quick Lane. Prior visits had just included oil changes. The staff was excellent--knowledgable and accomodating. From my flat tire to the window which fell into my car at 6 PM, I couldn't have asked for better help. The extended hours and Saturday openings were especially useful. One associate even picked me up from work himself after shuttle hours had ceased. They all really went above and beyond to help me and I am very thankful. I would recommend Quick Lane to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

We had a wonderful experience with Donnie and would,...

We had a wonderful experience with Donnie and would, without a doubt, work with him again. He was straightforward, realistic and really partnered with us. We are new to Indiana and had never heard of Pearson. When searching online, we selected Pearson because of the high reviews and the claim to be the most Female Friendly dealership. Our experience couldn't have been better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I can truly say that Pearson Ford truly prides itself in...

I can truly say that Pearson Ford truly prides itself in their reputation! You have an awesome motto-I'll say in my own words! A-T-T-I-T-U-D-E=100% excellent customer service!!!! Definitely a cut above and YES I will refer family and friends. Thank you ALL for everything, Have a great day!!!! Kimberly Bailey the proud owner of a NEW 2012 Ford Fusion SEL-RED CANDY Oh yeah!!!! ***One more thank you I left out Fransico who hooked up my NSYNC**** I shared my thank you's verbally with these reps and told them I had NO problem writing or doing a survey...Well worth it.... Take care wishing you ALL well Pearson Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

I made the appointment, got right in, service was...

I made the appointment, got right in, service was preformed, was called as soon as it was done, informed what services that would be needed in near future, paid and drove car off the lot. All of the above was done in a professinal manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Scott Krouse is extremely professional and a great...

Scott Krouse is extremely professional and a great representative for your dealership. I own a Chevy but will be purchasing a Ford in the future just because of the excellent service you provide.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.