Gus Machado Ford of Hialeah

Helen Banegas 1 review 5 minutes agoNEW I can’t believe this dealer is really big but from steeling peoples money when you give them the money they’re the nicest people but when it comes to give you back what is yours they even hang up the phone on you Son unos ladrones descarados Le roban a la genre descaradamente Ni vayan ahi de quedan con su carro y dinero

It is extremely hard to find a reputable dealership that stands by its word. Gus Machado Ford Hialeah, is a game changer and is worth mentioning as a breath of fresh air, and deserve a certificate of excellence.

TERRIBLE! On 2/13/21 I began going truck shopping. I was in the market for a 2021 F250 6.7 Lariat. However the exact truck I wanted was not available in the entire state of Florida with the color and additional options I wanted. If was going to spend over 70k on a truck then I wanted it to be exact to my specs. So I decided it would be easier for me to have a truck custom ordered. I was in contact prior with Ford Marketing and I had a complete build list with the total MSRP of the truck as well as I knew what was the invoice price of my build. Needless to say I was more prepared than the staff. When I pulled into park at Gus Machado there were about 5 salesmen and woman sitting on the corner of the building playing loud music and eating pastries. I figured that they were not ready to do business so I grabbed my paperwork and began walking toward the entrance to try to speak with someone professional. As I'm walking I can hear one of the saleswomen yelling at me over the music if I needed help. I proceed to ignore her as she was very annoying. She continues until I make it to the door. She sprints over to me and ask if I need help for a 5th time. I tell her no thanks that I'm going inside to speak to someone to order a truck. She asks what truck i want and I tell her a F250 Lariat. So her response was to tell me she has 2 on the lot to chose from to which I say I'm here to order a custom truck and I have a build list ready to go. I would like to speak to someone to negotiate a price as well as any fees that they may try to sneak in. As I am explaining myself to her another salesman walks over to me and cuts me off to tell me that I would be paying full MSRP shown on my build list and whatever dealer fee is posted no matter what dealership I went to. To which I laughed and called him a liar. I guess he took me as a young kid (25 years old) and thought he could screw me over. But I had already visited 6 dealers prior and had 4 offers in writing with all the fees. After I laughed in his face I told him to continue eating his pastries that he was a waste of my time and I walked back to my car. I didn't get any names and the website does not show their staff but if the dealership wants to verify this encounter check your cameras February 13 2021 around 1 pm. I get out of a silver sedan and you can see our encounter at the front door. I was ready to make a deal with cash on hand if it wasn't for your terrible salesman. What a joke. Stay away from this dealership!!

TERRIBLE! On 2/13/21 I began going truck shopping. I was in the market for a 2021 F250 6.7 Lariat. However the exact truck I wanted was not available in the entire state of Florida with the color and additional options I wanted. If was going to spend over 70k on a truck then I wanted it to be exact to my specs. So I decided it would be easier for me to have a truck custom ordered. I was in contact prior with Ford Marketing and I had a complete build list with the total MSRP of the truck as well as I knew what was the invoice price of my build. Needless to say I was more prepared than the staff. When I pulled into park at Gus Machado there were about 5 salesmen and woman sitting on the corner of the building playing loud music and eating pastries. I figured that they were not ready to do business so I grabbed my paperwork and began walking toward the entrance to try to speak with someone professional. As I'm walking I can hear one of the saleswomen yelling at me over the music if I needed help. I proceed to ignore her as she was very annoying. She continues until I make it to the door. She sprints over to me and ask if I need help for a 5th time. I tell her no thanks that I'm going inside to speak to someone to order a truck. She asks what truck i want and I tell her a F250 Lariat. So her response was to tell me she has 2 on the lot to chose from to which I say I'm here to order a custom truck and I have a build list ready to go. I would like to speak to someone to negotiate a price as well as any fees that they may try to sneak in. As I am explaining myself to her another salesman walks over to me and cuts me off to tell me that I would be paying full MSRP shown on my build list and whatever dealer fee is posted no matter what dealership I went to. To which I laughed and called him a liar. I guess he took me as a young kid (25 years old) and thought he could screw me over. But I had already visited 6 dealers prior and had 4 offers in writing with all the fees. After I laughed in his face I told him to continue eating his pastries that he was a waste of my time and I walked back to my car. I didn't get any names and the website does not show their staff but if the dealership wants to verify this encounter check your cameras February 13 2021 around 1 pm. I get out of a silver sedan and you can see our encounter at the front door. I was ready to make a deal with cash on hand if it wasn't for your terrible salesman. What a joke. Stay away from this dealership!!

They sold me a lemon. When I asked for help in repairs they kept pushing me off. When I had enough and asked for my money back they told me to have my attorney contact their attorney. This is by far the worst company I have done business with. Run away !!!!!!

I went to service today after waiting for my appointment for a month , Mike the guy in service total ignored me, I wasted my time.

The GM and the salesman were very helpful, understanding g courteous, it was an easy process, very satisfied.

This dealer should be out out of business. Run As fast as you can and don't make the mistake of purchase a car here. They will lie to your face. I went two weeks ago I was told by salesman that the car I purchased didn't not had any accident went I checked the carfact the car had 2 accident they are just scamming people and lying in your face went I when back I asked to speak to the manager "Angel Ledus" he was even worst and give all kind of excuses treated me like a doormat. This people are sick they even were laughing in my face. No respect for anyone they think they untouchable. The worst experience ever. I'm now in a campaign against this dealer.

The used car that I was interested in did not have any pictures posted online. It was a MINI Cooper, and as each one is uniquely styled, seeing pictures is important to determine if you are actually interested in the car. I had sent an online request to have pictures sent to me. I’ve now received 6 emails from the dealership and still no pictures. I have replied to each email with the same request.... send me pictures! If they can not handle the simple task of sending picture, I can’t imagine living through the actual negotiating and buying process. I will take my business elsewhere!

I had an end of lease from Hyundai, went to lease a Ford. The Ford lease was a new car came with no rugs. Also the car has a brake emission recall already, the front screen, you never know when it’ll work. Sometimes you see your surroundings and most times not