Reviews
The service provided was exceptional.
The service provided was exceptional. I am happy with my second purchase since it is my second time buying from this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vehicle Purchase
The ordering and purchase process was easy although the wait for the vehicle was long, and that is no fault of the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rudy, we are happy we could make your experience a positive one! At Gus Machado Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Great experience
Very helpful in every way. Thank you! Keep up the good work
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time out of your day to tell us about your experience. Thanks again for your business! Take care!
Vehicle purchase
Overall a great buying experience. Had some minor issues along the way but they were all taken care of by the team at Gus Machado Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Always professional, ready to assist.
Always professional, ready to assist. Neatly attired, very proper and knowledgeable of the product/vehicle. My third Ford with you. Thank you Alex Baterra, you have always touched my life in a very rewarding way!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ford the best
Excelent service. Honesty and familiarity. Gus machado ford is the best dealer in south florida without a doubt
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
New car
Very professional, the process was very fast,we are happy with our new Ford mustang totally electric
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Nilo, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
BECAREFUL Venta de carros usados en Gus Machado.
En Marzo de 2021 compre en este Dealer Gus Machado un minicooper usado del anio 2016 con 50 mil millas y en menos de un anio 7 meses exactamente tuve que cambiarle bateria y ponerle aceite por una fuga y exactamente al anio presente danio todo el sistema de luz delantera derecha, sistema de transmision, compresor en mal funcionamiento, valvula de aire del tanque en mal estado. El carro no presento choque en el reporte de accidente pero parece que si habia sido fuertemente golpeado; todos estos arreglos han alcanzado la suma de alrededor de 10 mil dolares, presupuestado por el mismo dealer de Minicooper. Estoy segura que si voy a reclamar nadie respondera ya que para otros arreglos que tuvieron que hacer cuando recien compre el carro fue una tortura. Espero que el Gerente General lea este mensaje y sepa que es lo que estan vendiendo con un precio como si el carro hubiera estado en buenas condiciones. SO B E C A R E F U L , si vas a comprar un carro usado a Gus Machado.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Rey, gracias por compartir tus comentarios. Podemos asegurarle que realmente no fue nuestra intención decepcionarlo o frustrarlo durante este proceso. Nos gustaría tener la oportunidad de intentar recuperar su confianza en nuestro negocio y resolver este asunto por usted, si todavía podemos. Llámanos al (305) 822-3211 en su antes posible para que podamos trabajar con usted para mejorar esto. Esperamos hablar con usted pronto. Cuídate.
First time buyer
Smooth transition, friendly staff, convenient facility. Im very satisfied with the service provided, the process took 2 1/2 to 3 hours top from the minute we walked into the dealership, including test drive, to the minute we drove away our 2022 Timberline which we absolutely LOVE. I highly recommend Gus Machado Ford :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Gus Machado Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Gus Machado Ford Hialeah
Arnaldo Norona and the team at Gus Machado ford Hialeah took care of me from the moment I stepped in the dealership. They were very attentive to my needs and easy to work with. Arnaldo answered all my questions and explained everything about my vehicle thoroughly. This was a very pleasant buying experience for a first-time car owner.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sophia, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Gus Machado Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!