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2014 state dealer award
View 2 awards
2014 state dealer award
2020 consumer dealer award

Reviews

(570 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Tustin Acura from DealerRater.

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Easy as pie!

I had the best experience with Hooman Keyvan and DCH dealership. He explained the process at every step and made sure I had all the information on my new RDX. I will recommend him to anyone I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Knowledgable, considerate, honest!

Hooman was soooo efficient and reliable. He was always available to talk with you by phone or internet. Other dealers were dishonest and we went with Tustin Acura because everything Hooman said and wrote up, he and the dealership stood behind. He told you all about the car as you were driving it and we learned more than we ever had from all the cars we have purchased over the years. I would HIGHLY RECCOMMEND going to Tustin Acura and working with Hooman!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

An unexpectedly enjoyable experience :)

This was honestly my best experience at a car dealership ever. I had a horrible experience on Saturday with another car dealership and the next day showed up to an appointment with Hooman already feeling discouraged. From the very beginning he was nothing but kind, helpful, and accommodating. He answered all of my questions and was very detailed in his explanations to make sure that I was picking a car that met my needs. When I figured out what car I wanted he went on a mission to find the exact color combination I was hoping for and made it possible for that car to make its way on to the lot. He lived up to every offer he presented me with and even went above and beyond to limit my inconveniences and get me even better deals than originally planned. Once the car arrived at the dealership, he made sure that it was in perfect condition and then took the time to help me set up the basics. He even followed up with me a few days later to make sure that I was still happy...which I am. Thanks to Hooman I no longer dread car salesmen and am confident I will be happy with my car purchase for years to come. He is quite simply the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Easy and Efficient

From the minute I requested an Internet quote on an Acura, Hooman was accessible. Within an hour of my request he responded and within 24 hours I had an appointment scheduled with him to test drive and ultimately buy my Acura TLX. He was straightforward and patient as I asked many questions. I left with my brand new car and a feeling of knowing that if I have any questions I can always call Hooman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Honesty and promptness from the beginning

Hooman was an honor to work with. I was helping my parents buy a '16 MDX and Hooman immediately sent me a great quote. The price never fluctuated and everything was delivered as promised. After the deal was made online, my parents drove down and purchased the car. They were very impressed with how detailed Hooman was in explaining every detail to them and he didn't pressure them into buying options, etc. Overall, it was a very smooth and easy transaction and we will definitely be back. Thank you again for kindness, knowledge, honesty and integrity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Quality service with the best bargains in Southern, CA

Mr. Hooman Keyvan and Abdul Omar are two of the best car representatives anyone could wish for. Nothing short of outstanding. I received a deal which other Acura dealers in Los Angeles were unable or unwilling to match. It was this deal which prompted me to act now instead of postponing my purchase for several months. There was no pressure and both were very courteous and helpful. Real assets to Tustin Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent Customer Service

For several years, I drive past a nearby Acura dealership to bring my car to DCH Tustin Acura for service. They are always polite and work to provide prompt service or provide a smart loan car if the service takes longer. Very happy with service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service with an eagerness & broad smile

I was attended to by George for a recall of Airbag on my ACURA- TLS 2003 . Rodriguez a person with bubbly enthusiasm and ready to accommodate my every need. Thanks George be seeing on my next visit. Thanks SURUD PATEL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

best car experience ever!

I hate buying cars! Hooman made it the best experience ever! No games but just listened and gave the best customer service. I will always buy cars from him and Tustin Acura. Once again - I have never had a better experience in 15 years of buying cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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excellent service

Perfect service with a perfect sales man Thanks Hooman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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