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DCH Tustin Acura

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

DCH Tustin Acura Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2018

DCH Tustin Acura is one of the first charter dealers who brought the Acura brand of vehicles into the US in 1986. Over t

...

he years, we have cultivated over 30,000 loyal customers and contributed to many social causes in our community. Our customer-centered philosophy has earned us many accolades and recognition and the Best Dealership in Orange County, people's choice by OC Register and Top 100 Best Business's to Work For by Automotive Network (National)

"Delivering Customer Happiness | #1 Volume Acura Dealer in Southern California for 2015 based on AHM"

Service

Oil, Filter Change

$39.95 and up*

Battery Service

Complimentary

Detailing

$99.95 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
441 lifetime reviews. Includes reviews of DCH Tustin Acura from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 24, 2019

    Great job, thanks for the personal touch. Thank you for helping us figure out the problem, the advice you gave about the battery and waiting for us to... arrive until the last minute.

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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Richard Neilson

    Service Consultant

    (5.0) 30 reviews

  • 5.0 out of 5
    November 5, 2019

    Recently, my starter failed. AAA was able to get me started. I left a message for Kyle Herron, my Service Consultant that I was on my way. The part was... in stock, and Kyle had me out the door in 2 hours. This is the type of service I have always received from DCH Tustin Acura and my service consultants. I can trust Kyle to give me solid advice, suggestions and recommendations and detailed explanations. I love the "You are my most important customer!" attitude.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kyle Herron

    Service Consultant

    (5.0) 66 reviews

  • February 24, 2017

    Acura has a policy to replace or repair malfuntioning seatbelts for the life of the car. I took my 2000 TL in because the passenger side seatbelt retractor... was locking and not releasing. The driverside seatbelt wasn't retracting well. This is a 17 year old car and Freddie didn't hesitate to take care of the problems by replacing both retractors...they even washed the car, all for free. ***** ¿

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 22, 2019

    Very easy experience; work was timely and responsible in its price. The service writer was outstanding. The waiting area was clean, quiet and stocked with... coffee.

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    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cristian Alvarez

    Service

    (4.8) 27 reviews

  • 5.0 out of 5
    September 19, 2019

    What I like about this service department, which is the only area that I have dealt with, is that they take their time with every customer, and make sure... that customer leaves satisfied. Here is a recent example : I arrived to pick up my vehicle after having it serviced, and had to wait for my service adviser, Richard Neilson, who was finishing up with another customer. He finished up with her, and started processing me out. He noticed that she got into her car and got out and was looking around for someone to ask a question of. Richard quickly excused himself with me and trotted outside and over to the woman, and they had a few minutes discussion, after which she left. Coming back, he apologized for excusing himself, and then gave me a brief explanation of what the questions the woman had. Now you might think that this was a bit rude to me, but I saw it as just the opposite. Richard wanted his customer to leave satisfied and happy, and did what he needed to do to make that happen. That's the kind of customer service that is so lacking today in many businesses. Just so you know, I was treated in a like manner, Richard did not let me go until I was 100% satisfied. Bravo Richard, and Tustin Acura !! You have my business for as long as I keep my Acura, which I plan on it being a long time.... Doug

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Richard Neilson

    Service Consultant

    (5.0) 30 reviews

  • 5.0 out of 5
    September 4, 2019

    Christian is the world's best all-service person! He took the time to explain everything and work within my timeframe and surpass my expectations

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cristian Alvarez

    Service

    (4.8) 27 reviews

  • 5.0 out of 5
    August 30, 2019

    Very nice considerate helpful willing to go thee extra mile I would recommend richard to anybody who wants someone who goes the extra mile to help you

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Richard Neilson

    Service Consultant

    (5.0) 30 reviews

  • 5.0 out of 5
    August 28, 2019

    Been bring my mdx here for over a year now and Cristian A. has always provided the best service possible. Accurate diagnosis and timely turnaround. Ask... for him next time you need your acura serviced.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cristian Alvarez

    Service

    (4.8) 27 reviews

  • 5.0 out of 5
    August 28, 2019

    RICHARD IS THE BEST. HE PROFESSIONAL, COURTEOUS AND IS SO KNOWLEDGEABLE REGARDING ACURAS AND PROBABLY, ANY CAR OUT THERE. IT IS A PLEASURE TO BRING MY... CAR IN FOR SERVICE AND KNOWING RICHARD IS IN CHARGE. GIVE THIS GENTLEMAN A RAISE!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Richard Neilson

    Service Consultant

    (5.0) 30 reviews

  • 5.0 out of 5
    August 8, 2019

    I have owned Acura MDX's for the last 17 years. I have received exceptional service from George at DCH Tustin. When it came time to purchase a new SUV... one of my very serious considerations was the service department. George has always been upfront and honest and most importantly, I can trust him. Thank you for your awesome service George! Kathy Evans

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    George Rodriguez

    Service Consultant

    (5.0) 70 reviews

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