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2014 state dealer award
View 2 awards
2014 state dealer award
2020 consumer dealer award

Reviews

(570 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Tustin Acura from DealerRater.

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We worked with Sarun, internet sales manager, for the

We worked with Sarun, internet sales manager, for the purchase of our RDX. She was amazing to work with! We were working with other dealerships who didn't even come close to the responsiveness as Sarun. She was very attentive to our wants, was very fair with negotiations, and gave excellent customer service while at the dealership doing paperwork. All employees were friendly while there. If I could give another star, I would!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Heidi, thank you for the glowing review! We're thrilled to hear that Sarun and our team at DCH Tustin Acura provided such excellent customer service. Enjoy your new RDX, and we appreciate your business!

The sales team at this location were super professional

The sales team at this location were super professional and did not play around. They help me get the deal prepped over the phone and LISTENED to me. I worked with 9 other dealerships and found most of them not listening, or even bad mouthing other dealerships. Here, they were so nice to me and my family and got us the deal we were looking for. On top of that, they did not try to push anything I didn’t want! When I’m ready for my next vehicle, I will go out of my way to visit this team again!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It was truly our pleasure to provide a professional and attentive car-buying experience for you and your family at DCH Tustin Acura. It's great that we met your expectations without any pressure. We look forward to welcoming you back when you're ready for your next vehicle!

Ernesto pulled out all of the stops for us.

Ernesto pulled out all of the stops for us. He was completely professional from the very beginning by matching an offer I had from another dealership (they didn't have my desired color combination). And then he beat their offer. When it came time to pick up the vehicle, it was ready and waiting. The GM greeted me and thanked me for my business as well. All around a fantastic experience-- one I will certainly recommend if given the opportunity to my friends and family. Thank you!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jim, we're thrilled to hear Ernesto and the team at DCH Tustin Acura provided you with such a fantastic experience. We appreciate your recommendation and are glad to have earned your business! Enjoy your new vehicle!

The staff made the process low stress and convenient.

The staff made the process low stress and convenient. Good communication and transparent pricing. Great experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your purchase, Johnny! Thanks for recognizing our team's customer service and honest pricing. We hope to see you again at DCH Tustin Acura!

It was a relatively painless transaction.

It was a relatively painless transaction. We would come back for our next purchase. Love the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congrats on your purchase! We appreciate the five-star review and look forward to your next visit to DCH Tustin Acura!

They were respectful of my time.

They were respectful of my time. They went over and above to gain my business. The paperwork went quick and smoothly. They delivered the car to my home.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's awesome that our team at DCH Tustin Acura exceeded your expectations and made the process seamless. Thank you for choosing us, and enjoy your new car!

Excellent customer care and sale people Made the

Excellent customer care and sale people Made the process super easy and not stressful at all. Sarun was very helpful and answered all questions thoroughly

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the wonderful feedback! It's so awesome that Sarun and our team at DCH Tustin Acura made your experience easy and stress-free. We appreciate your business!

Really appreciate working with Wolos and the rest of the

Really appreciate working with Wolos and the rest of the team. Professional, friendly. Work hard to get it right. The car is a delight to drive.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congrats on the new car, Kent! We enjoyed working with you at DCH Tustin Acura and appreciate the shout-out to Wolos. See you again soon!

The process was quick and painless, Everything went

The process was quick and painless, Everything went smoothly. Kenny was awesome and professional - Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congrats on your purchase and thanks for the 5 stars! Kenny will be happy to know you appreciated his assistance!

Great low mileage car, reasonable pricing, no hard

Great low mileage car, reasonable pricing, no hard pressure sales tactics, service department handled all due bill items in a professional manner. Very, very satisfied with dealership staff and the buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congrats! The team enjoyed working with you to make the whole process as smooth as possible at DCH Tustin Acura. Safe travels in your new ride!