Reviews
Great Experience!
Matt Angle was absolutely wonderful to work with. My husband and I were looking for a "new to us" car, but were not really thrilled with the process of "car buying." Matt put us at ease immediately, asking about what we were looking to buy and how much we wanted to spend. This dealership is very different. There is no pressure, and they allow you time to think about your purchase and review the paperwork. We did not feel rushed or pressured in any way. I appreciated that greatly. I love my car and have driven it now for four months. Sorry for the late review, but I procrastinate! I would definitely choose Matt and Paramount Kia of Hickory again for any vehicle purchases. Thanks so much. Ellen Stroud
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, Ellen. We're glad to have Matt on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Dave Estes | destes@paramountauto.com
Love my new soul-cindy
Justin Roepel was great dealing with in getting our new soul. Very friendly made you feel very comfortable really listen to what you wanted and looking for in the car not trying to get you to buy something you didn't want. My husband really hates dealing with car salesmen but he really enjoyed dealing with Justin first time he actually said he would recommend a salesman to friends. Justin thank you very much for making our purchase very comfortable. Love our Soul .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear your time spent with Justin was pleasant. Congratulations on your new Soul! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future. Best, Dave Estes | destes@paramountauto.com
Very calm experience
From the moment I introduced myself to Tim he made me feel very comfortable and at ease!! Listening to what my wants was and immediately started helping me with my goals! Very thorough with my paperwork and went over the vehicles functions with me! He was very polite and patient and very descriptive! And to beat it all....He was just as excited for me as I was to be purchasing my new Kia !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking time to leave us a great review! We are pleased to hear Tim did a great job in assisting you in your purchase. If there is anything else we can do for you, please don't hesitate to let us know! Warm regards, Dave Estes | destes@paramountauto.com
Paramount Kia of Hickory
Tim was awesome! If I ever need another car, I would ask Tim to help me again. He worked with me and helped me with finding a car and getting everything I needed taken care of. The reason I didn't give the 5 star rating was due to the finance guy. He just came off like an arrogant a--hole. He kept telling me that Kia was losing money selling me the car, told me that he wasn't giving anything away for free. I spent over 6 hours at paramount and the last 45 mins dealing with the finance guy was the worst. All in all, I would tell anyone and everyone to buy a car from paramount, with the exception of dealing with the fiance guy I dealt with. After getting this review, Paramount called me and gave me 2 oil changes and 2 car washes to say they were sorry for what I dealt with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great used car buying experience!
Even though I had a very strict budget, Justin Roepel didn't treat me any differently than someone who could spend five times as much. I knew I wanted to buy a used Kia thanks to the brand's reliability, fuel economy, and overall quality, and I was specifically interested in a Kia Soul, but unsure if I'd be able to find one in my budget. So even though I was open to any Kia model, when I saw the Kia Soul (which I eventually bought thanks to it being in my price range) and took it for a test drive, I was a goner. There was no other car for me. During the entire process, Justin was personable, friendly, and extremely helpful. He even put up with my goofy dad, which is amazing. There were no high pressure tactics, no tricks used to make me feel if I didn't buy, I'd be missing out. Basically, it was the most pleasant car buying transaction I've ever been through--highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Laura, thanks for this marvelous review and congratulations on your purchase! We are so pleased that Justin was able to provide you with such exceptional service. Enjoy your Soul! Best, Dave Estes | destes@paramountauto.com
Excellent Dealer
It was a extreme pleasure working with Teudi, Dustin, Andy & Cathy. I was looking for a Kia Forte that had the Autonomous Collision Alert System. They did not have one in stock but was able to find two at another dealership. It was worth the wait while they worked their magic to secure this car for me. It is a 2017 Kia Forte S white with dark interior. I would highly recommend this dealership. Kia's also have the best warranty of any car on the market.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Best, Dave Estes | destes@paramountauto.com
Joey at paramount is great
If you want a new car you must try out paramount Kia. If you go you have to ask for Joey. He's a kind honest guy. Everyone is very friendly and work to there best ability to get you into the perfect car that matches you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate the kind words. We look forward to seeing you again in the future! Best, Dave Estes | destes@paramountauto.com
Josephine Stroud
Paramount Kia of Hickory advertised that a customer who test drive the vehicle gets $25.00. My fiance and I drove one & did not get a single penny for doing so. I was note credited for the 2 brand new Michelin front tires place on my Kia Sorento 2006. Also I have a trailer hitch on my 2006 that cost $500.00 not got credited or reimbursed for that matter. Buying vehicle was a nightmare for waiting to get it process (2:00 p then went back at 8:30 a ) not done til 2 p. A NIGHTMARE !
- Customer service 3.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to provide this feedback, Josephine. Please note that your comments are shared with Advertising Team, and every effort is taken to ensure that your expectations are met. Please feel free to contact us at your most convenient time should you have any suggestions or concerns. Sincerely, Dave Estes | destes@paramountauto.com
The best auto buying experience ever!!!!
I was extremely pleased with my auto buying experience at Kia. I was made to feel important and comfortable by everyone there. Cathy was very helpful and knowledgeable about everything from car options to finance. I would recommend Cathy and Kia to anyone looking g to buy a new vehicle. Kathleen
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Cathy was there to provide you with such exceptional service! Thank you again and congratulations on your new vehicle. Best, Dave Estes | destes@paramountauto.com
We love our new Sorento!
My wife and I are very happy with our new Sorento and our experience buying a car at Paramount Kia in Hickory. Our salesperson, Tim Whitener, was pleasant, polite and professional, and Tim was the reason we went back to Paramount after first looking into Sorentos last November. The car is new, the process is new, so we hope our future experience at Paramount is a great one too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Sandra, thanks for this marvelous review and congratulations on your purchase! We are so pleased that Tim was able to provide you with such exceptional service. Enjoy your new Sorento! Best, Dave Estes | destes@paramountauto.com