Reviews
The car buying process and car deals were fair.
The car buying process and car deals were fair. Zakk was great throughout the entire process and even afterwards. Only issue was with the manager who hung up on my husband when he was expressing his dissatisfaction with not having a loaner ready as promised. Unacceptable customer service.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Big thank you to Tiki Live the dealer Will be one of
Big thank you to Tiki Live the dealer Will be one of my favorites to go to
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Mitsubishi dealership I’m for 14 years with.
The Mitsubishi dealership I’m for 14 years with. The service department is the best and beyond!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The manager wasted my time, I ask if they had the irs
The manager wasted my time, I ask if they had the irs credit he told me yes and I clearly told him ok you can run my credit only if you can apply that right away he agree. While I was waiting on negotiating another buyer wanted the same car so the manager told me to wait a day because he did not know if they were approve for that irs program, he had already mad a hard credit check and made me waste my time! He wanted to see what the other buyer offer them then get back to me a day later. He is liar and I will never give them my business or recommend this dealer!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello RI, I need to take responsibility for this unpleasant transaction. Regretfully, we were ill informed on the process and delay of the IRS Tax Credit. At the time of your interest , we believed our set up within the IRS was completed. Unfortunately, it wasn't. We would never intentionally go thru a process or waste your time, we just weren't privy to the nuances of the program. Again, my apologies, and you still have interest. We'd appreciate the opportunity to earn your business. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com
Excellent service as always.
Excellent service as always. Let me know exactly what was going on. Answered all my questions thoroughly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paul and his time did a great job on my clutch
Paul and his time did a great job on my clutch replacement. It's smooth and engament is great. It didn't take long to get my car back. I'm very thankful for all the help he had provide. Highly recommend Universal Mitsubishi.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Universal Mitsubishi has outstanding customer service.
Universal Mitsubishi has outstanding customer service. Everyone I’ve interacted with from sales to service has been excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My sales consultant Saul was very helpful in every way
My sales consultant Saul was very helpful in every way possible in getting me the vehicle that I was interested. He was very knowledgeable, polite, respectful and not pushy at all like most sales people. I highly recommend Saul to anyone who is interested in purchasing a vehicle at Universal Mitsubishi. You won’t be disappointed. All the staff are well trained and knowledgeable and friendly. I feel very comfortable when dealing with Saul. Thank you so much!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service Director Paul and his team always go above and
Service Director Paul and his team always go above and beyond to ensure everything is done perfectly and timely. And they are great and keeping me informed about the job. Thanks!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly, helpful, pleasant I would recommend this
Friendly, helpful, pleasant I would recommend this dealer to anyone shopping for a new car.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car