Reviews
Exceeded Customer Expectations
Darryl is an excellent person to work with. He is very knowledgeable and helped me narrow down my selection to a perfect vehicle for my college age son. Darryl was a very good listener and he was able to address every one of my questions and concerns. In addition, please extend my compliments and appreciation to Devin Wiegers for her good communication work via the internet. Also, the other team members who got that vehicle detailed and ready. Absolutely outstanding service work. Five Stars (*****). You folks certainly earned this positive feedback. Highest regards, Don Kelley
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Used Car Buyer
Darryl was a pleasure to work with again. Everyone at the dealership was very friendly and willing to help out. We were pleasantly surprised that we got to take the car home the same day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bob Allen Ford
They got my car in quickly and kept me updated as they were doing the work on it. Overall, everyone I dealt with was very helpful!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Customer Service
The work was done in a timely fashion, with explanation as to what needed to be done and what was not immediately necessary. Always a good experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good car buying experience
This is the 4th vehicle that our family has purchased from Bob Allen Ford. Daryl Woodard is our salesmen. He is incredibly knowledgeable about the vehicle and the inventory. The business manager was helpful in selecting the extended warranty coverage. My only comment regarding improving would be the time that is takes to negotiate the price. I felt that there was an extended period of waiting for the pricing on the vehicle. We were there from 3:00pm to 7:15pm on a Saturday and still wasn't able to complete the paperwork. We had to return on Monday for an hour to complete the transaction. I know that we will be handled well post sale, too. We have been very pleased with the service department with our previous vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Bob Allen Ford
I was approached immediately upon arrival by Mr. Donnie Winn. He was very courteous and low-key during the entire process. I did not feel pressured in any way at any time. Mr. Winn answered my questions and was patient with my concerns throughout my decision process. Each team member’s contribution was similar in delivery...courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brakes and wheel alignment
Thank you so much for a job well done! I look forward to working with you guys again in the future for all my vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change
Good service, Mark Dale was friendly and took good care of us. Waiting area was relaxing. Starbucks is always something to look forward too when my car is getting looked at.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick Lane Oil Change and Tire Rotation
Very professional and courteous service. I have always gotten all of my service done here since buying my 2013 Ford Taurus from them and have had nothing but the best quality of care and service from everyone I have dealt with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent, reliable service
Have been taking our cars here since 2011, and are always very pleased with the service done. Curtis has been honest and trustworthy since our beginning with you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair