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Bob Allen Ford

(1,682 reviews)
Visit Bob Allen Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (913) 752-9573 (913) 752-9573
Used (913) 945-1413 (913) 945-1413
Service (913) 601-6072 (913) 601-6072

Reviews

(1,682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Allen Ford from DealerRater.

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Exceeded Customer Expectations

Darryl is an excellent person to work with. He is very knowledgeable and helped me narrow down my selection to a perfect vehicle for my college age son. Darryl was a very good listener and he was able to address every one of my questions and concerns. In addition, please extend my compliments and appreciation to Devin Wiegers for her good communication work via the internet. Also, the other team members who got that vehicle detailed and ready. Absolutely outstanding service work. Five Stars (*****). You folks certainly earned this positive feedback. Highest regards, Don Kelley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Used Car Buyer

Darryl was a pleasure to work with again. Everyone at the dealership was very friendly and willing to help out. We were pleasantly surprised that we got to take the car home the same day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Bob Allen Ford

They got my car in quickly and kept me updated as they were doing the work on it. Overall, everyone I dealt with was very helpful!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Customer Service

The work was done in a timely fashion, with explanation as to what needed to be done and what was not immediately necessary. Always a good experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Good car buying experience

This is the 4th vehicle that our family has purchased from Bob Allen Ford. Daryl Woodard is our salesmen. He is incredibly knowledgeable about the vehicle and the inventory. The business manager was helpful in selecting the extended warranty coverage. My only comment regarding improving would be the time that is takes to negotiate the price. I felt that there was an extended period of waiting for the pricing on the vehicle. We were there from 3:00pm to 7:15pm on a Saturday and still wasn't able to complete the paperwork. We had to return on Monday for an hour to complete the transaction. I know that we will be handled well post sale, too. We have been very pleased with the service department with our previous vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Bob Allen Ford

I was approached immediately upon arrival by Mr. Donnie Winn. He was very courteous and low-key during the entire process. I did not feel pressured in any way at any time. Mr. Winn answered my questions and was patient with my concerns throughout my decision process. Each team member’s contribution was similar in delivery...courteous and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brakes and wheel alignment

Thank you so much for a job well done! I look forward to working with you guys again in the future for all my vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change

Good service, Mark Dale was friendly and took good care of us. Waiting area was relaxing. Starbucks is always something to look forward too when my car is getting looked at.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick Lane Oil Change and Tire Rotation

Very professional and courteous service. I have always gotten all of my service done here since buying my 2013 Ford Taurus from them and have had nothing but the best quality of care and service from everyone I have dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent, reliable service

Have been taking our cars here since 2011, and are always very pleased with the service done. Curtis has been honest and trustworthy since our beginning with you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.