Bob Allen Ford

2.7 out of 5 2.7
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Bob Allen Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2012

Bob Allen Ford opened for business in 1986 and remains family owned and operated. Our dealership continues to provide a

...

unique sales and service experience for the Kansas City Metro Area. "All Fords are created equal, it's the dealer that makes the difference!" Our friendly staff, no-hassle sales experience, state of the art service facilities. Please browse through our website or visit us on Metcalf Ave to experience the Bob Allen Ford difference!

"All Ford's are Created Equal, it's the Dealer that Makes the Difference!"

Service

Oil, Filter Change

$34.95

Wheel Balance

$49.99 and up*

Tire Rotation

$19.99 and up*

Wiper Blade Replacement

$34.99 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.7 out of 5 2.7
1181 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 15, 2019

    I purchased the car about 3 months ago and I have been to the service center 10 times already. I don't recommend this to a friend or family

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 7, 2019

    I liked the car but I was not impressed with the sales person that I got. I thought the service that I received was not as Good as I have received from... other dealerships in the past. The dealership and some of the people I had to deal with came across snobish.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 1, 2016

    Jerome was awesome, and special thank you to Kaytie Currin. She was instrumental in getting us in our new car. Great dealership, very happy!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate your response, Dawn! The staff at Bob Allen Ford always strives to provide personable and excellent customer service. We greatly appreci...ate your business and thank you again for the review!

  • 1.0 out of 5
    October 2, 2019

    BAD REVIEW! Bought a car from Bob Allen Ford and paid 1800$ for a maintenance plan. I followed all thier plan stuff and got totally screwed! 1800$ covered... 7 oil changes and 1 set of brake pads! Now they are refusing to cover the maintenance that I paid for! So done with ford!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    July 22, 2019

    Salesman- Chris Galvan READ THIS FOR CONTRACT INFO you MUST know and how I SAVED $1000 off a $14,500 vehicle. Vehicle transparency- Asked about aromas... Chris said none. Got there vehicle smelt scented but with everything going on didn’t notice any. Floor mats were stored in trunk. After signing papers and bringing floor mats upfront, noticed burn holes in carpet from cigarettes. After vehicle sits now, it gets a musty smoke odor.... incredibly frustrating. Imagine they aired it out before I got. The Deal- Compromised on a price to get me to drive 100 miles to come and look at the car. When the numbers were first laid out the number was significantly higher than we originally spoke. They try to confuse you. Take notes before the deal and bring with and take photos of their notes. I was able to talk them down a full $1000 from asking price. It took work and they attempted to mix my numbers up. I wanted to go lower but they kept saying how the vehicle came with two keys and it was worth it. There is a document in the signing where they promise other items/accessories for your car. This is where I should have made them write down “two working keys”. The salesman said the document meant he didn’t promise me 1000 gallons of gas or 10 sets of tires. Which made me think that was crazy so I agreed... assuming a $250 dollar smart key to my car was part of the deal. After signing they told me the second key, they promised - wasn’t even at the dealership. About two weeks later after texting chris multiple times they sent a key in the mail. I tried to use the second key and it wasn’t keyed for my vehicle nor would it start (hence push start). Chris and dealer ignored my request for a month now to fix this dilemma. A replacement key will cost $240 dollars from my local Honda dealer. Would I buy again? Yes. But I would not let the sales man pressure me. I would have looked at each individual panel one-by-one for dents or the rust I found after the fact near the back tire. Would I have used Chris Gavin? Yes, he was respectful. He did threaten to keep the vehicle when I tried to go $13,000 and explained the $13,200 was worth it because of second key. He knows they did me wrong on the key and he knows it was not in the contract.

    3.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    July 11, 2019

    Ren Patterson took a $500 deposit on a car to hold it for my wife and I since we were coming from out of state. The car was NEVER removed from their website... and then I was told it was sold right from under us. There are lots of Ford dealers - go somewhere else! BUYER BEWARE!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 26, 2019

    I live in Pensacola, Florida and bought a Ford Mustang Convertible on the internet. The salesman I talked to is Michael Klaus. An amazing young man whom... is mature beyond his years, very friendly and knowledgeable. He described the car to me as he walked around it and when I got there I noticed that it was even nicer than I had expected. I have worked in several dealerships over a period of more Fifty years and this is the most amazing dealership I have ever seen. Clean and laid out perfectly. Every employee I talked to was kind and friendly. It was a great buying experience and I compliment the owner for putting together a great crew. I bought the car and flew up to get it and I had a very fun ride back to Florida. Than you very much.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 5, 2018

    Service department leaves much to be desired. Little communication, s-l-o-w, and unfriendly. I arrived at 8:30. No line. Waited 5 minutes to have... an “advisor “ address me. He said it would be at least a two hour wait. Supposedly they have a shuttle to take you home if you opt to leave the car. This was not offered. Called at 1pm to see what they had diagnosed. They hadn’t even looked at it and said 4 cars were ahead of me. Never going there again.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    5 people out of 6 found this review helpful. Did you?
  • 1.0 out of 5
    May 23, 2018

    I've bought several new cars and trucks and this was the worst dealership I've ever dealt with. Got to the dealer at 10:30 a.m. and got home at 5:00 p.... m. and we were a all cash buyer. No trade-in, just paying in full with cash money. We purchased a 2018 F-150, but 5 days later we gave it back to them due to all the things we talked to them about, falling through. For one, they have horrible small chairs that cut into my legs and caused indentations on both sides of my legs. Probably would have not happened, but we were their for six and a half hours and I finally had to go sit in our truck because my legs were hurting so bad. The Salesman kept telling us that the paperwork was almost done, but that was not true. Everything that could go wrong, did. We could have met with the other departments to order the extras we wanted and here about the servicing of the new vehicle but they just let us sit and wait. The sales man said we had to wait until all the paperwork was complete. We even had to go out and eat because I am a diabetic and needed to take my insulin at specific times. All the time we waited, we could have been doing these other things to get processed and out of that place. We'd told the salesman and two other employees to remove the dealerships name from the truck and they still had that on it when we were suppose to be ready to go, so we had to wait for that to be removed. Then we had to get the temp tags out of my truck so they could put them on the new truck for us to drive home. They should have never given those tags to us in the first place, because they were going to put them on the truck for us. After loosing a hole day the General Manager offered to let us pick out some running boards to compensate us for our bad experience and he told me he would email me 3 or 4 to choose from then I could call them the following day and let them know which ones we wanted. Guess what? Even the General Manager didn't do what he said he'd do. I think I've talked to everyone at this dealership because I had to call them back so many times. I can't even list all the things I was told because I'd be writing for hours. All I can say is, DON'T GO DO BUSINESS WITH THIS DEALERSHIP! If you do, take your own chair to sit on and plan on spending the day. Sure glad we didn't have a trade in or wanted credit. No telling how long that would have taken. We would have walked out if we'd have known it was going to take this long, but we kept being told that it wouldn't be much loner. Not true either. Good luck if you choose this place. Not at all happy about our experience.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    May 11, 2018

    My previous Fiesta that I also bought from Bob Allen Ford was in accident/totaled. So when dealing with insurance companies you don't have time to go out... comparing. I sent my request online for help finding my car. I also did my credit approval online. So when "Woody" responded that he had what I was looking for, we set up to meet after sending me a picture of the car. From the time I walked in to the time i drove away in the my new Fiesta was just over 90 minutes. The Jason and Guy got me some nice deals for my car as well. Looking forward to my next purchase (hoping in another 6-7 years.)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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