Adams Toyota

Made a service appointment @Adams Toyota Lee’s Summit for 9:45 and arrived only to have the service advisor tell me he could not guarantee my car would be looked at today and that it might be a couple of days before they could get it looked at. I asked him what the purpose of making an appointment was since it’s absurd that I would leave my car for days just to be diagnosed. Truly a very poor service advisor as he was unapologetic and provided no other options. He did relay that the cost for just diagnosing the issue would be $172.00. In reading the Adam’s Toyota Service Department’s Lee’s Summit reviews just now for this last month, there are service techs who are on dashcam driving customer’s cars in a road rage manner as well as others who were told by Adams Toyota’s Service Department that they have no idea where the service technician is which caused that customer 8 hours of needless waiting. @Adams Toyota’s Service Department is truly one of the worst examples in Kansas City. Suffice to say, I will not buy another new car from Adams Toyota and most certainly will not bother attempting any further service appointments or bringing our RAV4 to them.

My husband and I had an outstanding experience working with Alberto. From start to finish, his professionalism, knowledge, and attention to detail were second to none. He made the car-buying process seamless and stress-free, answering all my questions and going above and beyond to ensure I found the perfect vehicle for our needs. What stood out most was Alberto’s commitment to excellent customer service—he was professional, friendly, transparent, and genuinely cared about making sure I was happy with my purchase. We couldn’t be more satisfied and would highly recommend Adams Toyota to anyone looking to buy a car. Thank you Alberto for making this such a positive experience!

Don Senior helped us put. I went in planning on buying Highlander, stop sale on all of those!!! So we reevaluate the choices and they had a base model Rav4 Hybrid that fit my needs. My husband and I returned the next day and got the financing done and I drove it home 2 hours later. No haggling and no over selling. I recommend doing your research before jumping in to buy. My so did a great job on research and Senior helped us the rest of the way. Thank you so much for your help. Deborah and Eric Dillon

Salesman Bradley Boreen was very knowledgeable and helpful in the purchasing decision. He was very friendly a pleasure to deal with. All of the people involved there at Adam’s Toyota were professional. Great experience.

We just purchased our new vehicle from Adams Toyota and I was glad we chose to do business with them. We had been in the market for a little bit and decided to take a drive through the parking lot to see what their inventory was like - I was apprehensive because I'm used to the 'fish in shark waters' feeling when visiting a car dealership but agreed as long as we didn't get stuck trying to be sold a vehicle on the spot. We drove through and saw a vehicle we wanted to look at. Ben Lewis approached us and just asked if we wanted to take the vehicle for a test drive. No salesy pitch, no aggressive approach, just an easy and casual question. He was very agreeable when asked if we could put our daughter's car seat into the car to see how it would fit - "Of course, of course!! I have kids I know that is important" was his response. He even offered for us to load our stroller into the back to make sure it would fit! Again, not salesy, just understanding. We loaded the car seat and went for our test drive and upon returning I was sweating the questions I knew would be coming for the sale, knowing we would not be buying that vehicle on the spot - but Ben just simply asked how our drive was and a few other pleasantries and then told us to have a good day. I was shocked! I immediately told my husband if we were purchasing, I wanted to purchase from him. We went to one other Toyota dealership under the guise that they had the vehicle we wanted in stock, but they did not, nor did they have the pleasant customer service at all - so when my husband noticed Adams was getting the very car we wanted in transit to them, he called Ben immediately. Ben Lewis was wonderful to work with and I'm so glad he was the guy to help us with our sale. He was great with our daughter throughout the paperwork process and was always upfront and kind, doing the most he could for us as well through the process. I'm thankful for his help and will gladly bring our business to him at Adams Toyota again. 10/10 recommend.

We have purchased several vehicles from Adams. Each time we have worked with a fantastic salesman….Gonzalo Fernandez. He always goes beyond our expectations. He listens to our wants & needs. In fact…he knows exactly what type of vehicle we are looking for, he knows us so well. He’s great! Ask for him when shopping for a car. He will get what you need and want. Thanks Gonzalo!!!!

Awful dealership. Scam customers with lying about work done on vehicle and diagnostic fees when the vehicle never moved on the lot. The GM will lie to your face.

So I bought this Camry from them. AC never worked. I took it to dealership Adams Toyota, where I bought it from. They said they have to call a part which is leaking. So I went back after a week since they had to call in the part and didn’t have it in stock. Took a day off from work, cost me $300 for taking a day off. They said, “we mistakenly have ordered the wrong part” “so sorry”. Well, they ordered the right part, as per them, and when I took the car back, had appointment for 11:00am. Got the car back at 6:00 when they were closing, and they advised that something is wrong with the condenser and seems like it’s not covered in warranty, since apparently some foreign object has hit it while on road. So paid $33,000 and the AC never worked. And now they gave me an estimate for $1500. If you are planning to buy a Toyota, please refrain. Why would you make a car with so much exposure to critical machinery that a little pebble can put you at halt. I have owned Suzuki, but it never happened to it. Never go to Adams Toyota, since as you understand that they first they said they have ordered the wrong part then said, of we fixed that part but it’s still leaking gas. How is this possible that a brand new car has so many leaks? Thanks for staying away from Adams Toyota Editing this with a picture. They saying a stone hit the condenser, has this ever happened to anyone else? The leak is from the corner and it’s a manufacturing fault. But they want to get money $1500. Telling me they will wave off the Freon recharge for $250. It’s $35 at advance auto parts. They wanna charge $250. And they think their apology will revert my loss on bringing the car to them on work days 3 times. Lastly I took the car there at 11:30am and got it back at 6:00 pm. And all they figured out that there wasn’t a problem with the part that they had to order twice. I think they just working on hit and trial. I regret dealing with them even for repair. And all they have is an apology.

So I bought this Camry from them. AC never worked. I took it to dealership Adams Toyota, where I bought it from. They said they have to call a part which is leaking. So I went back after a week since they had to call in the part and didn’t have it in stock. Took a day off from work, cost me $300 for taking a day off. They said, “we mistakenly have ordered the wrong part” “so sorry”. Well, they ordered the right part, as per them, and when I took the car back, had appointment for 11:00am. Got the car back at 6:00 when they were closing, and they advised that something is wrong with the condenser and seems like it’s not covered in warranty, since apparently some foreign object has hit it while on road. So paid $33,000 and the AC never worked. And now they gave me an estimate for $1500. If you are planning to buy a Toyota, please refrain. Why would you make a car with so much exposure to critical machinery that a little pebble can put you at halt. I have owned Suzuki, but it never happened to it. Never go to Adams Toyota, since as you understand that they first they said they have ordered the wrong part then said, of we fixed that part but it’s still leaking gas. How is this possible that a brand new car has so many leaks?

I used to have service done here until I was lied to about service performed that actually wasn't! It's very disappointing when you ask for a specific task to be completed and are told that it has been, and then discover it was not! Obviously they are not concerned about the driving safety of their customers!