Reviews
Write a reviewDusty is a great example of Jay Wolfe Acura's Service Dept
Dusty is my trusted service advisor. Jay Wolfe Acura's Service Department is what sells their cars. We are on our 4th Acura and I trust Dusty with all our cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Routine maintenance, great service!
Dusty Hancock is the best! He arranged a loaner for me, got the service done in less time than I expected, and alerted me to some prospective "issues" down the road, but kept them in perspective, which is greatly appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Back again
Love this dealership and their employees. This is the second time we have purchased from this dealership and the experience was wonderful. The employees were very nice and helpful answering my many questions. No sales pitches, just truly useful information that allowed us to make sure we were getting the suv with the options we wanted. I highly recommend Jay Wolfe Acura.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No surprises
Dusty told me exactly what to expect and kept me posted of the status of my vehicle throughout. He gave me several recommendations and was competitive on price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easier to buy a car than I thought!
Norm and Danny were extremely helpful and professional. I truly feel that we got a good, fair deal from friendly and knowledgeable staff. Will definitely look there again when it's time for the next vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very helpful
Everything went very smooth for me, a lot of friendly faces, also the free food was a plus. Overall good experience for a first timer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Must think I’m stupid...?
For my last 2 visits I’ve been told I need to do my timing belt replaced on my 2014 MDX. While I don’t disputed that- each time I’ve been told $1850 is the price and that’s s good rate...I’m disappointed because I called another dealership to quote a timing belt replacement and was given an all in number of $850... really?...I used to be loyal to Wolfe for service and experience....I don’t think I’ll be back.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Excellent Service
We showed up around 4:30/5:00 on a Friday night just planning to test drive. Chris and Joshua stayed after closing to ensure we got the best rate and deal for our new RDX. We couldn't be more pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
5 Star Service
Norm was great to work with, very low pressure and responsive. Everyone ar the dealership worked as a team which is a welcome surprise. I appreciated the polite, professional service. I would recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing Service! Jay Wolfe Acura!
This place truly has the best customer service! Dusty Hancock is always VERY helpful! All departments are very thorough and kind. One thing I always appreciate is the honesty...they will not recommend a service that isn't necessary.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair