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Jay Wolfe Acura (Jay Wolfe Automotive Group)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)
Visit Jay Wolfe Acura (Jay Wolfe Automotive Group)
Sales hours: 7:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 7:00am–8:00pm 7:00am–6:00pm
Tuesday 7:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 7:00am–8:00pm 7:00am–6:00pm
Friday 7:00am–6:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 10 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (816) 278-1582 (816) 278-1582
Used (816) 278-1537 (816) 278-1537
Service (816) 256-5614 (816) 256-5614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Wolfe Acura (Jay Wolfe Automotive Group) from DealerRater.

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Excellent

Very efficient team and they worked hard to complete the sale. Drew knew a lot about the car and Joshua processed the paperwork in a very professional and pleasant manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Warranty Work

Jack Wagoner is very professional, knowledgeable and makes the process very easy. All aspects of my warranty work were clearly explained. I also like the fact that I was informed about the approx ready time of my vehicle as he was entering all my information. They were actually about 10 minutes sooner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Outstanding service!

The folks at Jay Wolfe Acura really want you to walk away a happy customer! During my car shopping time they bent over backwards to make sure I would be pleased with absolutely every facet of the purchase experience. Norm Dean, my sales guy, was outstanding to work with. He took all the time that I wanted to take, answered all of my questions without making me feel rushed or pressured to make a purchase. In addition, when I took delivery of the car I was very pleased when they informed me of a very small hail dent that I NEVER would have discovered on my own. They told me that they would fix that at no charge at my convenience. They didn't have to do that because I never would have discovered the dent on my own, it was so small. But they took care of me very well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Experience with being an out of state buyer

Live in Texas and purchased an Acura RDX from Jay Wolfe Acura in Kansas City. Great buying experience dealing with Chris from over the phone and email. Have family in Missouri so we picked the car up from the dealership in Kansas City. Liked the cafe in the dealership, first dealership I've seen with a cafe. Overall great experience, would definitely do it again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good EXPER

Staff is great, amenities are great. Acura MDX (2104) is not a good car and I wish we hadn’t bought it. Not reliable and extended warranty (even on 40k mile car) is useless. Bought new and nothing but problems. Dealer and service good; car bad.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Awesome buying experience

From the moment we stepped out of our car they were there to make this an easy purchase. We are very happy with our sales consultant and sales assistant. We love our Acura MDX ! Thanks to all at Jay Wolfe Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent customer service

I’m very happy about the great customer service I received!!! I was worried about the recall my car had and Alejandro made sure I was able to get an appointment early, so the issue could be resolved. They came to my job and picked up my car and dropped it off at the end of my work day. Very convenient!!! I will definitely spread the word of how great the service team is!!! Please keep up the awesome work!!! This is the type of service that keeps people coming back!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service visit

Courteous, quick, honest. Everything you want from a service department. Thanks.i prefer this dealership to any other Kansas City Acura dealer without reservation. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always a great experience!

Took my car in for oil change and recalls. I have been a customer now almost 8 years and I really have no complaints! I feel like they always go above and beyond to take care of you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great Buying Experience!

My wife and I just bought a 2019 Acura RDX from Norm and did the financing with Joshua. They were both very professional, polite and not pushy. I would recommend them to my friends. I look forward to doing business with them in the future. Thanks for your help guys. Chip

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.