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Jay Wolfe Acura (Jay Wolfe Automotive Group)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)
Visit Jay Wolfe Acura (Jay Wolfe Automotive Group)
Sales hours: 7:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 7:00am–8:00pm 7:00am–6:00pm
Tuesday 7:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 7:00am–8:00pm 7:00am–6:00pm
Friday 7:00am–6:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 10 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (816) 278-1582 (816) 278-1582
Used (816) 278-1537 (816) 278-1537
Service (816) 256-5614 (816) 256-5614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Wolfe Acura (Jay Wolfe Automotive Group) from DealerRater.

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One of my best service experiences with Acura

The quality and customer service provided on this visit is the reason I have owned three Acuras and continue to put them in the forefront when considering future purchases. Dusty was very professional, relatable (told me I needed to drive my car more-he’s right) and dealt with my concerns in a genuine manner. All of the items we discussed were addressed, without additional follow up on my part, and in the time promised. BONUS points for cleaning my car without asking - seriously who turns this down!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Urgent service needed

I got a flat tire and needed to get it fixed ASAP. I called Dusty and he got me in right away. It turned out my tires were under warranty so I got it fixed for under $50! Thanks so much to Dusty for taking great care of me. Also I was grateful for the shuttle service to take me back to work while my car was serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service Appointment

I headed in for an oil change and safety inspection, but found out that my car was out of alignment and that I have several other minor issues going on. Glad that they look out for the customer so that I can get those things taken care of in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Maintenance

I came in for an "A1" (Oil change and tire rotation) but their equipment showed that my wheels were out of alignment and my battery was failing. So glad that these could be identified and fixed in a proactive manner rather than experiencing the failing 'live'.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Norm was great

Norm was very knowledgeable about the differences between each of the Acura tlx packages. He was very informative about all of the features and made sure I understood how everything worked before I left the lot. He was helpful with answering the tons of questions we had. I really appreciated that Norm took the time to work on all of the details of my trade in and financing before I came in so when we were ready to ready to go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Helpful staff

Mr Winkle was knowledgeable and patient. He explained what services were being completed, as well as other services that were being recommended and why. He was very clear about the timeline of each service, and provided updates along the way. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil service on car.

They did the multi check points and change the oil and filter. They also Rotated and balance the tires less then a hour. Thanks a lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Best service in town

I have a 2008 MDX and have only had it serviced at Jay Wolfe. The service department is very professional and friendly! I highly recommend Jay Wolfe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

Alejandro went above & beyond to keep me up to date on the servicing of my car along with communicating with the auto body shop for me too. He is AWESOME!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Routine maintenance/oil change

The shop was full of cars but service department got me in and out very quickly. Jack reviewed what was done and went over the complete maintenance check.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.