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Jay Wolfe Acura (Jay Wolfe Automotive Group)

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)
Visit Jay Wolfe Acura (Jay Wolfe Automotive Group)
Sales hours: 7:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 7:00am–8:00pm 7:00am–6:00pm
Tuesday 7:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 7:00am–8:00pm 7:00am–6:00pm
Friday 7:00am–6:00pm 7:00am–6:00pm
Saturday 7:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 10 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (816) 278-1582 (816) 278-1582
Used (816) 278-1537 (816) 278-1537
Service (816) 256-5614 (816) 256-5614

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Wolfe Acura (Jay Wolfe Automotive Group) from DealerRater.

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Quick and courteous

We’ve been Jay Wolfe Acura customers for over 10 years. Consistently impressed with their employees and service! We feel they go above and beyond for their customers. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service.as alwsys

There never is are any problems with the service center is why I have my three vehicles from them they treat everybody with respect and they do a great job in a timely manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thorough and Helpful

First time customer, doing an air bag recall. The service staff made me feel at home, and answered all my questions. I was very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Oil change transmission concerns

Went for oil change had few other concerns they checked them out got in and out short period of time. was very pleased with service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Check out cruise control

Dillon wonderful to work with, very understanding and helpful. Always has a smile and is pleasant to me and to my family, very dependable at returning calls.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Seat Belt Warranty Replacement

Arrived at my appointment time to have the drivers side front seat belt replaced under warranty, when I arrived I asked Dillon to check and see if the passenger side had the same problem - if it needed to be replaced, I was expecting to return to get it replaced. The appointment lasted a bit longer than Dillon estimated, when I got my car back to my surprise both seat belt parts were in stock so both belts were repaired. Dillon has taken care of me in the past and I have always been very pleased with the service, Thank Dillon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent

Service was outstanding, as usual. I've come to expect nothing less after more than a year of using Jay Wolfe Acura for servicing my RDX.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

James Ellis was our Sales representative and was excellent.

James Ellis was a new rep & was knowledgeable and more than pleasant to work with. He never tried to answer a question he didn’t fully know the answer to, but immediately researched for the answer. That was so refreshing! We look forward to visiting on our future maintenance. We also were helped by Jimmy & Jim, who were above and beyond, as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Battery issue, changed instantly

Just purchased a pre-owned Acura, but the dumb dealer didn't change the car battery and keep saying the battery is fine. But I can't start my car for multiple times and that stupid dealer asked me to go to Acura dealer to change the battery. Jay Wolfe Acura has great staff, no drama, fast service. Likely to do business with them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Purchase Acura MDX in one trip

From the moment we entered Jay Wolfe Acura, we were totally overwhelmed! Never have we been treated by every member of staff with such courtesy and concern. We had selected the model we wanted and roughly the year: '16 MDX, and we were shown 3 or 4 right off the bat. Norm, our counselor, appeared to be willing to spend as much time as possible with us to let us make the best decision for us. We met Jimmy through a friend, and he walked us through every step of the process, offering his time, interest, and tips for buying and trading in our used car. We cannot begin to thank you all, and I mean all, for your kindness and courtesy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.