Reviews
Ford Recall Parts
The gentleman that serviced my truck was very friendly and was a very pleasant individual.....enjoyed talking with him...he installed the replacement parts with great skill and knowledge of what he was doing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Customer focused and organized
Listened when I explained what I wanted and went out and found it. The actual purchase process was fast and organized.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lori, we're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great car buying experience!
Emery was great and the service we received was excellent. We would definitely come back to purchase other vehicles at this location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Regards, Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Service good, attention to detail needed
I purchased a 2017 Platinum F150 in 2017 at Bob Sight Ford and have had all my service and warranty work done there over the last six years. The service department is generally good. They are efficient and nice checking in and out. Unfortunately, they rarely have loaners and their local pickup/dropoff service is so busy, it's 50/50 whether that service is available either. I recently spent $1,500 on service and repairs and the lack of attention to detail is disappointing. Had a moonroof crack due to heat exposure not covered by the extended warranty. Replacement was very expensive and when I got the car back, there was sticker residue and lots of black fleck residue left on the moonroof. Had to get the ladder out when I got home to clean the moonroof. Attention to detail is needed.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this review regarding your experience with us, John. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Oil and filter change
Experience was good but later I was notified a part was left off and needed to be put back on. Tommie was very helpful and apologetic.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Scott! I'm very happy to hear that Tommie was of such helpful and apologetic to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great service
Over all experience was good. Friendly. Efficient , and timely. Would recommend them to friends and family. Nothing more to say. Thanks you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Regards, Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great Rep, Great Deal
My sales rep Ronnie Vargas was very helpful in getting me the best deal possible for my situation. He even stayed late to make sure I was able to leave with the vehicle and the process was extremely easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Heather, thank you for your feedback and recommendation. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great car buying experience
The entire process of buying a car and the trade in was made easy. David Whittaker was our sales associate. I came without my husband and David gave me the same respect as when my husband was with me. At several other dealerships in the KC area before we said a word they wanted to know our occupations-as if that should matter how they treat us. I felt that David treated us like he would anyone. He trusted us and therefore gained my trust in him and the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Deana, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Bob Sight Ford. Please feel free to contact us if you have any questions on your new purchase. Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great experience
Fast, efficient service. Loved the pick up and delivery service. Didn’t have to waste my time checking in and waiting! Will continue to get my oil changes and service work at Bob Sight.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Regards, Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550
Great customer service
Everything from start to finish.. shopping online... communication.... customer service. Staying after hours to accommodate us was a big plus for our schedules. No pressure from anyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Regards, Zach Sight, General Manager, zsight@bobsight.com; 816-524-6550