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Chevy Chase Acura

(594 reviews)
Visit Chevy Chase Acura
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
2023 state dealer award
View 4 awards
2023 state dealer award 2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award
New (301) 761-2297 (301) 761-2297
Used (301) 715-3728 (301) 715-3728
Service (301) 761-2263 (301) 761-2263

Reviews

(594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chevy Chase Acura from DealerRater.

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Every employee was top-notch with professionalism in...

Every employee was top-notch with professionalism in taking my car needs. Thank you for excellent service!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Melanie.purdy22MDX. We appreciate you taking the time to leave a great review about our Service Department. We are glad to see you had a pleasant experience with us! Thank you for your business and your trust! Please let us know how we can further assist you with your transportation requests.

Chris Toronto is excellent. I’ve been dealing with Chris...

Chris Toronto is excellent. I’ve been dealing with Chris since I bought my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Mercedes Q We appreciate you taking the time to leave a great review about our Service Department and Chris Toronto. We are glad to see you had a pleasant experience with us! Thank you for your business and your trust! Please let us know how we can further assist you with your transportation requests.

Punctual, clear communication, Courtesy priority,...

Punctual, clear communication, Courtesy priority, Transitioning management obviously!. Warning: new faces not profesional need training

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear Ufebar We appreciate you taking the time to leave a great review about our Sales Department. We are glad to see you had a pleasant experience with us! Thank you for your business and your trust! Please let us know how we can further assist you with your transportation requests.

He has taken care of me for years. Even when spouse...

He has taken care of me for years. Even when spouse offered to buy me a Lexus I said only Acura because of Chris Toronto’s services to me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Ceg We appreciate you taking the time to leave a great review about our Service Department and Chris Toronto. We are glad to see you had a pleasant experience with us! Thank you for your business and your trust! Please let us know how we can further assist you with your transportation requests.

The service was very good. The service advisor did a...

The service was very good. The service advisor did a great job explaining to me what I needed for corrections.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear James. We appreciate you taking the time to leave a great review about our Service Department. We are glad to see you had a pleasant experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Please let us know how we can further assist you with your transportation requests.

Excellent service - they did a great job. One of the...

Excellent service - they did a great job. One of the best experiencee. Thank you Al

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Alvin.anton. We appreciate you taking the time to leave a great review about our Service Department. We are glad to see you had a pleasant experience with us! Thank you for your business and your trust! Please let us know how we can further assist you with your transportation requests.

Chris Toronto provided incredible customer service. Thank...

Chris Toronto provided incredible customer service. Thank to him and the excellent service department, my car was serviced, washed and ready to go within the quoted appointment time. Chris’s communication skills meant I understand everything about the service. It was a top-notch experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear kpj. We appreciate you taking the time to leave a great review about our Service Department and Chris Toronto. We are glad to see you had a pleasant experience with us! Thank you for your business and your trust! Please let us know how we can further assist you with your transportation requests.

The service was excellent. Joseph was very communicative...

The service was excellent. Joseph was very communicative as my vehicle was serviced and at all times I was provided with options about how I want to proceed with recommendations about repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear Nicolaric. We appreciate you taking the time to leave a great review about our Service Department. We are glad to see you had a pleasant experience with us! We look forward to serving you for many years to come! Please let us know how we can further assist you with your transportation requests.

Car buying experience was great, of course as they want...

Car buying experience was great, of course as they want to sell a car, but when we need service…we’ll it’s been a mess to say the least. Let’s first start off by asking the managers to hire a receptionist or get someone to answer the service departments phone calls. Should not have to call for an hour straight to just speak with someone to find out where they are as my car was to be picked up for service and it’s still sitting here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The team approach works for the best customer service.. I...

The team approach works for the best customer service.. I am happy with the dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Dorothy2025. We appreciate you taking the time to leave a great review about our services. We are glad to see you had a pleasant experience with us! Thank you for your business and your trust! Please let us know how we can further assist you with your transportation requests.