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Johnson Lexus of Raleigh

(2,917 reviews)
Visit Johnson Lexus of Raleigh
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(2,917 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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Very Pleasant Staff

I had greatly researched and was set on a 2019 Toyota RAV4 when I came across the Lexus NX300h. I was scared of this purchase because I don’t know anything about Lexus. I had established pretty rigid guidelines for me to follow for getting into a new car. Dashiel and Jackson worked with me to make sure I was happy with the terms and warranty. They were super friendly and very understanding. I have bought about a dozen cars and this was the best experience I’ve ever had. It was very smooth and quick taking three hours from test drive through financing. I would recommend not only Dashiel and Jackson, but the dealership as a whole! Every staff member I encountered was very pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Welcome to the Johnson Lexus of Raleigh family! Please let us know if there is anything else we can do to assist you.

Very Pleasant Staff

I had greatly researched and was set on a 2019 Toyota RAV4 when I came across the Lexus NX300h. I was scared of this purchase because I don’t know anything about Lexus. I had established pretty rigid guidelines for me to follow for getting into a new car. Dashiel and Jackson worked with me to make sure I was happy with the terms and warranty. They were super friendly and very understanding. I have bought about a dozen cars and this was the best experience I’ve ever had. It was very smooth and quick taking three hours from test drive through financing. I would recommend not only Dashiel and Jackson, but the dealership as a whole! Every staff member I encountered was very pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We are honored to have been trusted to handle your preowned purchase! Do not hesitate to reach out if you have any questions.

Above and beyond

Thank you all for working with me on my new Lexus RX350. Sunny, Roger and Roy all went above and beyond to make this experience great. I will definitely recommend Johnson Lexus to friends and more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You look great next to your brand new Lexus! Thank you for buying with us!

Very helpful

I felt listened to and supported. I did not feel pressured. I learned a lot which helped me make the best decision for me. I continue to be a Lexus fan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love to have you as a member of our automotive family! We aim to continue providing you with the same great service that you have grown to love.

Travis Howard at Johnson Lexus is the BEST!!

Our experience with Travis Howard was awesome. He NEVER pushed us toward something we really weren't thrilled about, but kept looking for several weeks until the PERFECT vehicle became available for us!! We appreciate Travis Howard for assisting us in this process, also Eric and Samuel for "training" us on the vehicle and finishing up everything to get us out the door satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We appreciate you trusting us to deliver both the best vehicle and the best service for you and your family! Enjoy your Lexus, Christy!

Zack is AWESOME! Johnson Lexus !

Zack is an excellent salesperson...he has the 3 "P" s ...Professionalism/Proficiency/Product Knowledge. I had the best Lexus experience to tell my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your amazing experience! We look forward to continuing to serve both you and your friends! :)

Excellent Experience -Management, Sales, Finance, & Service

Nothing can compare to the excellent experience we received from Johnson Lexus Raleigh. This is due to the amazing staff of Richard Amadin, New Car Sales Manager who I originally met in 2017 when he was Sales Associate who assisted me with the purchase of an ES 350. Richard along with Ebenezer Udofia, Sales Associate, Samuel No and Azza Al-Ejjo, Finance Manager made it possible for me to get a new RX recently. They are like a "Dream Team" going over and beyond to make the car buying process easy. They are all very professional, friendly, knowledgeable, patient, and authentic individuals who main goal was to make us happy. You could not ask for a better group of people to work with. This is the reason we keep coming back to Johnson Lexus Raleigh for over a decade. 6th vehicle!! Highly Recommend the Dream Team-my Lexus Family. Also, another important individual who is a part of my "Lexus Family" is Marky Guerrero, Service Consultant. Marky has been my service advisor for many years. He has the same great qualities mention above and always been the same great person every time I walk in the service department. I always request to keep him with every new vehicle because I know I am in good hands. Why would anyone purchase a vehicle from any other dealership when you received this type of service? Highly recommend Johnson Lexus Raleigh to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We love serving you and we hope to have you as a lifelong member of our automotive family! Thank you for taking the time out to recognize our team members and show your appreciation for the standard, top-tier service that we are able to consistently provide!

Great experience

Ken made our purchase stress free. He was very knowledgeable and took extra time with us to make sure we were satisfied with our vehicle. Ken is an awesome guy, would definitely recommend him to anyone interested in purchasing a vehicle. Thanks so much Ken!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

It is our pleasure to serve you! One of our main concerns is getting you in the best car for you at the best price.

Car buying made easy.

I told my salesperson, Roy Twisdale what I was looking for and what I was willing to pay and he made it happen. Very accommodating, overall pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Purchasing a vehicle is complicated enough, we'll never make it more difficult! Thank you for your review, Steve.

First Lexus

After searching quite a bit online for my car requirements I visited Johnson Lexus of Raleigh. I was not looking for the top of the line. In fact, I was looking for a certified used car with good gas mileage and comfort. Sergio greeted me in the parking lot as I was looking at a car. He was very patient, took the time to listen to what I wanted, and asked further questions to confirm. My experience was very good and highly recommend Sergio with Johnson Lexus to other people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear that your very first Lexus purchasing experience went so well! Enjoy your vehicle!