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Johnson Lexus of Raleigh

(2,917 reviews)
Visit Johnson Lexus of Raleigh
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(2,917 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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Roy Twisdale is Awesome!

I met Roy Twisdale in February 2019. I purchased a SUV in May 2019. Roy was patience, attentive, and committed to helping me find the vehicle best fitted for my growing family. I test drove several (well a lot) vehicles. Not once did Roy pressure me to make a decision. I appreciate him for giving me the time I needed! Days after my purchase, he checked on me. Simply stated, Roy Twisdale is Awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

You were able to enjoy our standard, superior service! It is our aim that every customer can enjoy a similar experience. Thank you for sharing!

Excellent experience from Sales (Larse Lucas) to Management

Richard Amadin and his staff were friendly, professional and very easy to work with! I would recommend them for all my future Lexus purchases. A big thumbs up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're sending that thumbs up right back to you! We love serving such an awesome customer like you.

Lease Buyout Support

I have a Toyota SUV and was doing an auto lease buyout. I leased my vehicle from out of state and lived in Wilmington, NC and Johnson Lexus was the closest dealer that I was able to do business with. I was unfamiliar with the process and Sergio Escarcega guided me through the whole process. I shopped around for the best APR and Johnson Lexus ended up with the best option. They explained the process to me clearly and answered all my questions and were kind and courteous throughout. I am grateful for their help and understanding and would recommend them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Johnson Lexus to handle your lease buyout! We look forward to continuing to serve you.

Travis Howard is the best!!

This is the second time I have come to this dealership. And both times Travis Howard has done an excellent job finding me a vehicle that I not only love but can afford. I'll always come back for a vehicle so long as Travis is there to make the deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your appreciation of our wonderful team! We most certainly look forward to assisting you in purchasing your third Johnson Lexus vehicle!

Lexus service review

Scott was very professional and the service was down within the time expectation which was set. I would definitely recommend this dealership for service lease or purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your recommendation, Scott. We appreciate the opportunity to assist you with your Lexus maintenance.

I Love Johnson Lexus Family

Ken Ward thanks for assisting me with my purchase of my 2019 NX 300. You provided excellent customer service and made my car buying experience pleasant and non stressful. I’m enjoying my New car! 😀. If you want to buy a new or used vehicle please allow Ken to assist you! Highly recommended!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing our team to assist you! Welcome to the Johnson Lexus Family!

Best experience ever!

Sergio Escarcega-Lexus was waiting for us after an online inquiry. He was prepared with stock we were looking for and got Ovi to brainstorm for best deal possible. We are VERY satisfied and give all of your personnel 10's!! We have a new personal dealership. Eric was so helpful in teaching me how to operate the car and Jackson had everything organized for our arrival.. Thank you Mr. Johnson for hiring such professional staff.....Chris was excellent covering our paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your brand new Lexus looks amazing! Thank you for both allowing us to serve you and for taking the time out to review your dealership experience! Welcome to our automotive family.

Great first experience with a Lexus Dealership!

I really enjoyed working with Scott on finding a new car! It was my first time looking at buying a Lexus after having a Jeep for many years. He was friendly, knowledgable, and took his time with my husband and I to ensure we found the car we wanted. He then sent me to finance (Chris) who was extremely easy to work with on financing the vehicle. He also took his time to explain everything to me in detail and was very knowledgeable about all of the programs Lexus has to offer. With Scott and Chris I never felt rushed-they really did make sure everything was covered before I walked out the door. What a great first experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Johnson Lexus family, Sarah! We are thrilled to hear that you enjoyed a top-of-the-line first Lexus purchasing experience. We look forward to continuing to serve you and your family. Enjoy your new Lexus! :)

Great Experience!

Lexus takes care of their customers. Whether you are in the market for a Pre-owned or new vehicle, they work hard to find you an easy solution. My car salesman was Travis Howard, he was awesome. He’s very very attentive to his customers needs and is honest and committed to providing great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for taking the time to leave such a positive review! You've mad our day with your words.

Beyond satisfied!

I purchased a 2018 Jeep Cherokee from Johnson Lexus, and they made this process quick and easy for me! Travis Howard was the salesperson that worked with me and as soon as I told him which car I had my eye on, he was on it! He made everything as simple as can be and was very patient with me throughout, and before I knew it I had purchased a new car. I would absolutely recommend Johnson Lexus to others, and if you go ask for Travis, he’s great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reviewing your dealership experience! We hope that you are enjoying your new Jeep Cherokee! :)