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Johnson Lexus of Raleigh

(2,979 reviews)
Visit Johnson Lexus of Raleigh
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(2,979 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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Simply Excellent

I received Genuinely excellent service from start to finish. They truly made this a wonderful hassle free buying experience. Scott , my salesperson , also took care of my Insurance as well. I will strongly recommend them!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation, DS! We LOVED serving you!

Very friendly and genuine!

I went in with the intention of test driving a vehicle, but ended up driving away with my dream car! The team was very friendly, fun to work with, and happy to answer all of my questions. I will definitely be coming back for both services and future cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Welcome to the Johnson Lexus family! We are honored to have put you in your dream car! Enjoy it! :)

Very Satisfied

We have had Acura and Infiniti vehicles in the past. They can’t hold a candle to the quality of service your entire staff has delivered. Ian, Bethany, Shimer and Eric were fabulous. The most enjoyable car buying experience in 45 years of purchasing vehicles. GreatJob!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Johnson Lexus family! We are honored to have been trusted with your purchase and hope that you are enjoying your new (and very first ) Lexus! If you have any questions, give us a call or visit! Thank you for taking the time to review your experience.

Great people!

Great team of approachable, fun, charismatic people! They made the entire process enjoyable and exciting. I will definitely be coming back for services and future cars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your great experience with our team! We look forward to seeing you again.

Happy customers!

Dashiel was very helpful, professional and informative. Never once did we feel uncomfortable or pressured to make a sale. Our entire Johnson Lexus experience was nothing short of a pleasure- They really go above and beyond to make the customer feel special. Azza did a great job making us comfortable with the finances of our purchase, and Borjan was very helpful in introducing us to all of the “bells and whistles” of our new car. We are happy customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for taking the time to recognize a few of our wonderful team members! We all are committed to providing you with the best service possible and appreciate having you as a customer!

Great services and customer service.

Johnson Lexus of Raleigh provides the best customer service. Thank you to Travis for assisting me with my transaction. Thank you very much and I look forward to doing business in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We look forward to serving you again!

Great car buying experience at Johnson Lexus.

Professional and courteous staff. Ian Thompson was fantastic to work with. He had me in and out in just a few hours with the new Lexus I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We hope that you are enjoying your brand new Lexus! Thank you for trusting us to handle your purchase!

Travis is AWESOME!!!

Travis went above and beyond to meet all of my needs. He took his time and answered any questions I had about the vehicle and the buying process. I would trust him to take care of anyone I would recommend!! Nick the sales manager also helped me with giving me max value on my trade and got me the best deal!!!! Chris was hands down the best finance manager I ever worked with. He was not pushy and helped me protect my vehicle for years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you enjoyed the top-tier service that we have made our standard! We hope that you are enjoying your new vehicle!

Always a great experience at JOHNSON LEXUS

Travis Howard is the best salesmen I could ask for. He's very knowledgeable about each vehicle. He's very honest and straight forward. That is very important to me. He's always willing to go above and beyond. I will definitely return ! Thanks TH!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

When you choose Johnson Lexus, you can count on a no-nonsense, professional, and enjoyable experience! We hope that you are enjoying your vehicle!

New car purchase. Tim Lyons is a fantastic sales associate

Tim Lyon listens to my needs and wants. He is very professional. Throughout the process never once did I feel pressured. It was a pleasure doing business with him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It was a pleasure serving you, Jason. Thank you for your review!