Reviews
Appreciated
Ramzi greeted my wife and I, listened to us and made it happen! Really enjoying the Highlander! Herbie! Appreciate your service in our nation's Armed Forces! OORAH!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Positive Experience
Two things I normally dread - buying a car and visiting the dentist. The staff at Mark Jacobson worked very hard for our business and made the process rather smooth. For whatever reason buying a new car will never be buying a loaf of bread but the Mark Jacobson Toyota staff kept the 'dance' to a minimum.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buying a new SUV
Everyone were friendly and nice. Customer Service was great. The only inconvenient was that I had to comeback 2 times to fix some scratches that the SUV had since the beginning, because they seem to be packed(full) the first time I came (if I am not mistaken, but I am not sure). I live 1 hour away from the dealer and they were aware that I was coming the first time. But that did not really bother me at all because they took care of everything. That is what really matters to me. I will come back soon for more business Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good Car Buying Experience
Persistent & friendly internet connect salesperson. Saundra was consistent in her communication, follow-up and was eager to work with us. We found the car we needed and she was patient with our queries and very responsive. Made it pleasant on a no-so-easy car buying task. Doug's assurance that they would work with their customer for the best experience was welcome.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Best Car Buying Experience Ever
Just bought a car from this dealership, and it was a GREAT experience! I came in thinking that this was going to be a long drawn out depressing process with having to deal with untrustworthy car salesmen and them not wanting to help you and ultimately not finding a car. I can honestly say that they proved me wrong! As soon as I walked in the door they were willing to help. These people are very kind and want to get you into a car. They worked with me and help me find a car that was right for me. The whole Mark Jacobson Toyota crew was fantastic, but my salesman Carl Claiborne made this experience one to remember. Thank you CARL :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Extremely Ecstatic
This was the most wonderful and fun experience I've had a dealership. From the time I walked into the door, I felt comfortable. I was immediately greeted by friendly sales people. Mr. Carl Claiborne was very patient with me and he asked all the right questions to determine what kind of car I needed and wanted. I highly recommend this dealership. Please ask for Carl Claiborne, you will not be disappointed. Thanks again Carl, you're the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Customer Service
I sent out several online inquiries to find a car that my grandson could drive. He is a college student, lives off campus and needed reliable transportation. I received a call from Mr. Carl Claiborne, sales consultant, of Mark Jacobson Toyota. I went to the dealership and met with him. The entire experience was pleasant. I told Mr. Claiborne my specifics and he led me to the perfect car. The entire process was pleasant, I even enjoyed refreshments while I was there. Within a few hours, I was the proud owner of a "new" car and happy grandson. He now not only has reliable transportation, but a car that he is very proud of!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
MARK JACOBSON'S TOYOTA ROCKS
I received the greatest service in getting everything I was looking for in a vehicle. Ifound the best price and quality here at Mark Jacobson. I will be sending everyone to them for the great people and prices. They will take care of you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
was treated like a valued Toyota customer
I chose Mark Jacobson Toyota after reading many positive customer reviews. I was treated very well by Ramzi Alshamali who worked hard to send me home in a reliable used Toyota within my limited budget. I would highly recommend this dealership to anyone and hope to purchase my 4th Toyota from them one day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Sale Consultants
I received the best of care while at Mark Jacobson Toyota,Mary and Ramsey got me the car that I always wanted at a very good price.They went beyond their duties to please us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase