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Mark Jacobson Toyota

(2,760 reviews)
Visit Mark Jacobson Toyota
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2016 state dealer award
View 10 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (919) 666-2610 (919) 666-2610
Used (919) 794-7762 (919) 794-7762
Service (919) 666-2639 (919) 666-2639

Reviews

(2,760 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Jacobson Toyota from DealerRater.

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Appreciated

Ramzi greeted my wife and I, listened to us and made it happen! Really enjoying the Highlander! Herbie! Appreciate your service in our nation's Armed Forces! OORAH!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Positive Experience

Two things I normally dread - buying a car and visiting the dentist. The staff at Mark Jacobson worked very hard for our business and made the process rather smooth. For whatever reason buying a new car will never be buying a loaf of bread but the Mark Jacobson Toyota staff kept the 'dance' to a minimum.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Buying a new SUV

Everyone were friendly and nice. Customer Service was great. The only inconvenient was that I had to comeback 2 times to fix some scratches that the SUV had since the beginning, because they seem to be packed(full) the first time I came (if I am not mistaken, but I am not sure). I live 1 hour away from the dealer and they were aware that I was coming the first time. But that did not really bother me at all because they took care of everything. That is what really matters to me. I will come back soon for more business Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good Car Buying Experience

Persistent & friendly internet connect salesperson. Saundra was consistent in her communication, follow-up and was eager to work with us. We found the car we needed and she was patient with our queries and very responsive. Made it pleasant on a no-so-easy car buying task. Doug's assurance that they would work with their customer for the best experience was welcome.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best Car Buying Experience Ever

Just bought a car from this dealership, and it was a GREAT experience! I came in thinking that this was going to be a long drawn out depressing process with having to deal with untrustworthy car salesmen and them not wanting to help you and ultimately not finding a car. I can honestly say that they proved me wrong! As soon as I walked in the door they were willing to help. These people are very kind and want to get you into a car. They worked with me and help me find a car that was right for me. The whole Mark Jacobson Toyota crew was fantastic, but my salesman Carl Claiborne made this experience one to remember. Thank you CARL :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Extremely Ecstatic

This was the most wonderful and fun experience I've had a dealership. From the time I walked into the door, I felt comfortable. I was immediately greeted by friendly sales people. Mr. Carl Claiborne was very patient with me and he asked all the right questions to determine what kind of car I needed and wanted. I highly recommend this dealership. Please ask for Carl Claiborne, you will not be disappointed. Thanks again Carl, you're the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Customer Service

I sent out several online inquiries to find a car that my grandson could drive. He is a college student, lives off campus and needed reliable transportation. I received a call from Mr. Carl Claiborne, sales consultant, of Mark Jacobson Toyota. I went to the dealership and met with him. The entire experience was pleasant. I told Mr. Claiborne my specifics and he led me to the perfect car. The entire process was pleasant, I even enjoyed refreshments while I was there. Within a few hours, I was the proud owner of a "new" car and happy grandson. He now not only has reliable transportation, but a car that he is very proud of!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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MARK JACOBSON'S TOYOTA ROCKS

I received the greatest service in getting everything I was looking for in a vehicle. Ifound the best price and quality here at Mark Jacobson. I will be sending everyone to them for the great people and prices. They will take care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

was treated like a valued Toyota customer

I chose Mark Jacobson Toyota after reading many positive customer reviews. I was treated very well by Ramzi Alshamali who worked hard to send me home in a reliable used Toyota within my limited budget. I would highly recommend this dealership to anyone and hope to purchase my 4th Toyota from them one day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Sale Consultants

I received the best of care while at Mark Jacobson Toyota,Mary and Ramsey got me the car that I always wanted at a very good price.They went beyond their duties to please us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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