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Mark Jacobson Toyota

(2,760 reviews)
Visit Mark Jacobson Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2016 state dealer award
View 10 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (919) 666-2610 (919) 666-2610
Used (919) 794-7762 (919) 794-7762
Service (919) 666-2639 (919) 666-2639

Reviews

(2,760 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Jacobson Toyota from DealerRater.

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Fantastico!

Had a great experience with Mark Jacobso dealership. We bought a 2012 Fiat 500c. I can honestly say both my husband and I had fun thanks to the very helpful, friendly staff, cool showroom (if you're into classic cars you have to check out Mr. Jacobson's collection in display; we were thrilled to spend time with him and learn about both the gorgeous collectors pieces he has on display and a bit about his own history in the industry; he's a really neat guy), and fast service. We would definitely recommend them and hope to be customers again! We were really happy with the financing they helped us find too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience

The staff was very friendly and Claudio was excellent. He gave me multiple options and remained patient and friendly throughout whole experience. If you go to this dealership (which I highly recommend) - ask for Claudio!! You won't be disappointed. I'd also like to give accolades to Ken, the sales manager. He was equally as helpful and was also great to work with. Thanks again, Abby G.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very satisfied

I purchased a new 2014 Tundra from this dealer and couldn't have been more pleased with my experience. I had a good idea of the vehicle I wanted, but a particular version of the Tundra that I was not familiar with was presented to me and was far better than the many others I had viewed in the months prior to my purchase and it was perfect for me. The price was negotiated much farther than I thought it would be so I feel like I got more than a fair price. They also don't forget you once you leave the lot. Periodic check ins from the manufacturer down to the individual salesman to make sure everything is as I expected. I would and have recommended this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car shopping for Christmas

I admit I would have stayed with my 10 year old reliable, but when I learned of the safety and performance, felt the comfort, saw the styling and experienced the technology, I was hooked. Michael Lemon was patient, professional and knowledgeable. He made me feel like his only customer, with sole attention to my questions. The Sales manager and Finance manager were equally professional and polite. A great experience and a great car -2015 RAV 4. Thank you, Teresa D.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Good experience

Bought a 2012 Ford super duty. No haggling, got what I wanted at the price I was happy with! Very friendly staff, worked to get me in and out quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

Although we were hesitant at first, it became clear they were looking for the best deal possible and we walking out with a 2015 Yarvis Toyota at an amazing deal. Jason took care of us and gave more than we hoped for, a definite 10/10 experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very good experience and strongly recommend Mark Jacobson

Michael and Justin interacted with me during my purchase, Both of them are so friendly and listened my questions attentively and answered very patiently. I need to specially thank Michael for responding on time over the phone on all my questions before coming to Mark Jacobson and guided me to get the car meeting my requirements. He made my day very pleasant and beautiful . We are look forward to work with Michael and Mark Jacobson team in the future and also strongly recommend Mark Jacobson. Thanks, Ravi

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My car purchase with Mario, Luke and Justin is simply great.

Mario Love helped me a lot before and after car purchase. He is friendly and superb! Luke Czubay is very friendly and made the process as a good experience. Sales Manger Justin Jones made the car purchase smooth and easy. He respected customer opinions and worked it out mutually. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience buying a car from Claudio and Anthony

My wife and I went in yesterday evening to buy a used car. Claudio was friendly, helpful, and knowledgeable and found us the car we wanted (a 2011 Prius 3). Anthony made the paperwork a breeze. I highly recommend Mark Jacobson Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience buying a car from Chris

I had an excellent experience when buying my new car from Chris Johnson a few weeks ago. He was very knowledgable about the car I was looking at, and he did a great run through of the car before I drove it off of the lot. The finance manager, Tay, was also great. She knew exactly what she was doing, which made me confident in my choice. I strongly recommend Chris when visiting the Toyota dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.