Reviews
Service is great
Mike knows me and my vehicle without even looking it up! If he know he won't be there when I return, he'll introduce me to the person that will be.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great! Happy to know you being taken care of properly! Best, Neil Ferreira, General Manager.
Roberto was great !!!
We bought a 2014 SRX and the vehicle is just beautiful. Roberto was fantastic. He was very knowledgeable about the vehicle. He was responsive and attentive. And he is exceptionally kind and polite.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for this review. Happy to know that you are pleased with your vehicle and with Roberto's customer service. He will be thrilled to read this. Best, Neil Ferreira, General Manager.
Excellence in service,
As usual your service was excellent from the time I called with a tire situation until completion of the problem. I was losing air in one tire for a few weeks and I was promptly given an appointment once I called. Although I was there longer than usual ( had to find the problem), AJ went out of his way to go and get me a tire on the same day so I would not have to have a loner and come back the following day. I can never say enough about your service and AJ. They are the reason I keep coming back to Herb Chambers. Last time I almost bought a GMC but decided to stay with you due to service and AJ. Could not be happier. In addition, I am not related to anyone at this dealership, they are just that good and accomodating
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
A J is great to work with. As for the quality of the work, in most areas it’s fine. However, I’ve had an ongoing problem with air leaking from one or more of my tires. For some reason it’s never been fixed.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. Glad you enjoy working with AJ- I'll look into this tire problem and see what I can do. Thank you, Neil Ferreira, General Manager.
New car buying experience
Very professional dealer staff.Very satisfied with the whole experience all promises keep.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! -Neil Ferreira, General Manager.
Auto repAir
It took a while to do the job but AJ kept coming to see me and gave me reports along the way. Great customer service in the Service Dept.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service visit again
AJ’s professionalism, knowledge and customer interaction, along with prompt and thorough service, is why I continue to bring my vehicle to Herb Chambers Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Another great job!
This is the second time I have had my vehicle serviced at HC Cadillac. Yet again, I was very happy with the service. The staff are so accommodating, prices are reasonable, and they did a good job on the service work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad you are happy with the service performed on your vehicle! We appreciate your 5-star review. Best, Neil Ferreira, General Manager
Review
Excellent service. I shouldnt have to elaborate This is taking too much time. The service was good, the people courteous, waiting room is clean and inviting
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Routine Service
I booked an appointment for routine maintenance. On arrival, I was met by AJ who was courteous, friendly and professional. The work was performed quickly and efficiently and I was on my way with a clean car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. Glad you are pleased with your vehicle's maintenance and AJ's customer service. -Neil Ferreira, General Manager