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Herb Chambers Cadillac and Herb Chambers Maserati of Warwick

(784 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 17 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 833-5357 (888) 833-5357
Used (888) 833-7931 (888) 833-7931
Service (888) 832-4117 (888) 832-4117

Reviews

(784 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Cadillac and Herb Chambers Maserati of Warwick from DealerRater.

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Service is great

Mike knows me and my vehicle without even looking it up! If he know he won't be there when I return, he'll introduce me to the person that will be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That's great! Happy to know you being taken care of properly! Best, Neil Ferreira, General Manager.

Roberto was great !!!

We bought a 2014 SRX and the vehicle is just beautiful. Roberto was fantastic. He was very knowledgeable about the vehicle. He was responsive and attentive. And he is exceptionally kind and polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this review. Happy to know that you are pleased with your vehicle and with Roberto's customer service. He will be thrilled to read this. Best, Neil Ferreira, General Manager.

Excellence in service,

As usual your service was excellent from the time I called with a tire situation until completion of the problem. I was losing air in one tire for a few weeks and I was promptly given an appointment once I called. Although I was there longer than usual ( had to find the problem), AJ went out of his way to go and get me a tire on the same day so I would not have to have a loner and come back the following day. I can never say enough about your service and AJ. They are the reason I keep coming back to Herb Chambers. Last time I almost bought a GMC but decided to stay with you due to service and AJ. Could not be happier. In addition, I am not related to anyone at this dealership, they are just that good and accomodating

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

A J is great to work with. As for the quality of the work, in most areas it’s fine. However, I’ve had an ongoing problem with air leaking from one or more of my tires. For some reason it’s never been fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Glad you enjoy working with AJ- I'll look into this tire problem and see what I can do. Thank you, Neil Ferreira, General Manager.

New car buying experience

Very professional dealer staff.Very satisfied with the whole experience all promises keep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your review! -Neil Ferreira, General Manager.

Auto repAir

It took a while to do the job but AJ kept coming to see me and gave me reports along the way. Great customer service in the Service Dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service visit again

AJ’s professionalism, knowledge and customer interaction, along with prompt and thorough service, is why I continue to bring my vehicle to Herb Chambers Cadillac.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Another great job!

This is the second time I have had my vehicle serviced at HC Cadillac. Yet again, I was very happy with the service. The staff are so accommodating, prices are reasonable, and they did a good job on the service work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad you are happy with the service performed on your vehicle! We appreciate your 5-star review. Best, Neil Ferreira, General Manager

Review

Excellent service. I shouldnt have to elaborate This is taking too much time. The service was good, the people courteous, waiting room is clean and inviting

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Routine Service

I booked an appointment for routine maintenance. On arrival, I was met by AJ who was courteous, friendly and professional. The work was performed quickly and efficiently and I was on my way with a clean car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. Glad you are pleased with your vehicle's maintenance and AJ's customer service. -Neil Ferreira, General Manager