Reviews
Positive leasing experience
Another excellent leasing experience at Herb Chambers Cadillac of Warwick. We have both purchased and leased new Cadillac's from this dealership. Our most recent lease is a new SRX. The process was done professionally and with customer integrity foremost. It is always a pleasure doing business at this dealership and we have always been happy with the results. Special thanks to Neil, Paul and Mario for making this happen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Gerry, for sharing your story! We really appreciate your business, as well as, your feedback on working with Paul and Mario. They are valuable members of our team. We trust you are enjoying your new Cadillac and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Neil Ferreira, General Manager
Excellent customer service
Was there for a dent removal, but got oil change at same time. Brandi is great! She provides excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Paulette! We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Neil Ferreira, General Manager
Excellent Service
There is nothing more to say I am happy with the service. I was in and out . Great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jeffrey, for your business and we look forward to helping with your automotive needs in the future! Best, Neil Ferreira, General Manager
Car Leasing
The sales people were very friendly and helpful. We were able to look and then leave to discuss our thoughts privately. The dealers follow-up was very effective.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Edwin, for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Neil Ferreira, General Manager
Great service
Professional and friendly staff. Work was done in a timely and satisfactory fashion. Waiting area clean and comfortable with better than expected amenities.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Don! Appreciate the kind words and glad to know your service experience went well. Please let us know if there is anything we can assist you with in the future. Best, Neil Ferreira, General Manager
great service dept., friendly service people
Service dept had taken the vehicle in time as promised. Could not find a problem with the front end as I had reported which is fine with me. Did not take long to diagnose. Plus I received a free car wash which I did not expect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, David, for sharing your story. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Neil Ferreira, General Manager
Great dealership! Fantastic service and sales.
Great sales and service department! AJ in service always goes above and beyond to make sure I have a great experience. Kevin Barry found me exactly the car that I was looking for and at the price I needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Lisa! We really appreciate your business, as well as, your feedback on working with AJ and Kevin. Thank you again and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Neil Ferreira, General Manager
Great service
A.J., my service representative, is the best. He is incredibly knowledgeable. I would definitely recommend this dealership. I've purchased my car there 9 years ago and they have been servicing it since.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Paul, for taking the time to share your recent experience. Please let us know if there is anything we can assist you with in the future. Best, Neil Ferreira, General Manager
No pressure sale.
Recently purchased a used 2013 SRX at Herb Chambers. Had wonderful experience with Z as our salesperson. It was a pleasant experience from the start to the finish of the deal. Felt absolutely no pressure to purchase the vehicle at any point in the relationship. He was well informed about the vehicle and promptly answered all of or questions as to the vehicle and the trade in proposed. Even after leaving a deposit on the vehicle and deciding on the purchase he did follow up with a call but did not inundate us with repeated calls or any pressure to purchase the vehicle. He was quick to follow up on questions concerning the vehicle and the details about the purchase and the proposed trade. At delivery we pointed out an issue with the vehicle and after delivery he promptly contacted us with a reply that addressed the issue to our satisfaction. Hopefully Z will be an employee for some time with whom we can continue to deal with for subsequent purchases from Herb Chambers Cadillac. Also had a pleasant experience with Paul Nischo relative to the financing of the vehicle. He was courteous and knowledgeable and was able to convince the lender to agree to a favorable interest rate on our behalf. He did not pressure us into purchasing any warranties and only recommended the warranties that were needed relative to the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Please let us know if there is anything we can assist you with in the future. Best, Neil Ferreira, General Manager
No pressure deal.
Recently purchased a used 2013 SRX at Herb Chambers. Had wonderful experience with Z as our salesperson. It was a pleasant experience from the start to the finish of the deal. Felt absolutely no pressure to purchase the vehicle at any point in the relationship. He was well informed about the vehicle and promptly answered all of or questions as to the vehicle and the trade in proposed. Even after leaving a deposit on the vehicle and deciding on the purchase he did follow up with a call but did not inundate us with repeated calls or any pressure to purchase the vehicle. He was quick to follow up on questions concerning the vehicle and the details about the purchase and the proposed trade. At delivery we pointed out an issue with the vehicle and after delivery he promptly contacted us with a reply that addressed the issue to our satisfaction. Hopefully Z will be an employee for some time with whom we can continue to deal with for subsequent purchases from Herb Chambers Cadillac. Also had a pleasant experience with Paul Nischo relative to the financing of the vehicle. He was courteous and knowledgeable and was able to convince the lender to agree to a favorable interest rate on our behalf. He did not pressure us into purchasing any warranties and only recommended the warranties that were needed relative to the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Paul and Zerimar. They are wonderful assets to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Neil Ferreira, General Manager