Reviews
Excited!
Enjoyed doing business with Milo Antola. He asked when I’d be ready. Said he could have my car in the next day. He got my car the next day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Fast and easy buying process
I bought a CPO 2016 Jetta recently. I’ve bought a lot of cars over four decades but never this smoothly. Granted, I knew what I wanted ahead of time but my sales consultant Alex worked well with me all the way. Jim Ellis dealerships are rare in that they are locally owned and have not been bought by a national conglomerate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Volkswagen - Atlanta! Please reach out to us if there is anything else we can do for you! Take care!
Very accomodating
Very helpful, always quick to respond and wanted to ensure I was being helped at all times. Eager and friendly, a great first car buy experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was great
They really helped out a lot and let me know all options I had that could make it cheaper and better for me. Definently my go to VW dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Milo Antola -a very caring helpful sales rep.
Milo was extremely understanding and helpful in our buying experience. He helped me get a reasonable trade in value on our 2012 Explorer and a fair price on our 2018 Infinity QX60. He made the buying experience enjoyable for us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
shopping for a new car
Had a wonderful experience at this Jim Ellis Atlanta dealership. Everyone I encountered was helpful, accommodating and friendly. Will definitely recommend to others. thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Clarence, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! Take care!
Every step of the process was addressed and answered
Everyone was so helpful. This was my first time buying a new car and every department took the time to answer my questions all the way through. Especially Trey. He walked me to the service department and brought in other team members to make sure every doubt I had was addressed. I appreciated him being so open and honest and listening to every concern. It was a better experience then I had at any of the other dealerships in the area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Excellent Service Department
Scott Croston has been our service advisor at Jim Ellis VW for many years. My husband and I always appreciate his help and advice about maintenance and repairs to our car. While many car owners shy away from dealership service departments after their warranties expire, we trust that we are receiving fair pricing and more reliable service at this one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our staff is dedicated to providing top notch service and quality work you can trust, Robin! At Jim Ellis Volkswagen - Atlanta, we value our customers and we look forward to seeing you on your next visit. Take care!
Jim Ellis Volkswagon Dealership, Atlanta
I had a great buying experience at this dealership. There was no pressure, the people here were friendly, helpful and answered every question I had. Definitely the best car buying experience I could have had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nancy, your positive review means a lot to us and we?re happy we could help you! If you have any further needs or questions about your new vehicle, please give us a call. Safe travels!
Jim Ellis Volkswagen Atlanta 2018 Atlas
Alex felt like family yesterday, when I went back to deliver my down payment. He sold me the Atlas earlier in the week. He was incredibly patient and accommodating as I made my purchase decision. He never attempted to sell me anything I didn't want to buy. My satisfaction was his goal! In the end, I purchased exactly what I needed and, with his help, pushed through my fears about giving myself something nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your response to Alex's outstanding customer service, Nancy! Please let us know if there is ever anything else we can do for you; we are always happy to help! Safe travels!