Reviews
Better than any other dealership I visited.
All in all a great experience. The salesman addressed all my concerns and made me feel at ease. There was no high pressure sales pitch like at other dealers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best car buying experience ever!
We bought a 2015 Jetta Sport. Joe Luna was incredibly helpful. He took the time to show us how to use all the cars features and answered all of our questions. We couldn't ask for a better experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Michael for sharing your experience. Have a Happy New Year!!! -Shayna Keyes
Phenomenal Experience
Leasing a new vehicle at Jim Ellis VW Atlanta was a first class experience. I was very thrilled with the service experience. Joe Luna was very thorough and worked out every single detail to answer all questions & address certain requests. The entire experience was professional & personal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
VW Jimmy Ellis
Phil is a great salesman! He helped me find the right car within my budget!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Semih for sharing your feedback! We appreciate your time and value your business.
Best Sales Consultant Ever
This is my second time financing with Jim Ellis VW and each time is even better than the last. Joe Luna was my Sales Consultant and he is honestly the easiest person to work with. If you want a smooth easy car buying/leasing experience, I recommend going to him. Really happy with the outcome of my experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service Visit
I went to get my car serviced and was helped by Josh a while ago and that's now the only person I see. He services my car always does a great job! I highly recommend him for great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
Had a great experience with Jim Ellis' service department which ia rare for most dealerships. A young man named Joshua took care of me and exceeded all my expectations. Would definitely recommend. 5 stars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
Josh in service is great! I had some issues with my car which can be very stressful and he took the time to walk me through everything as well as give me a discount! He is a great service advisor and I will only go to him from here on out!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Cjlong for your feedback!
Awesome service!
Josh did great job on my car! Really appreciate the service experience! I'm def coming back to see him if I need anything!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Car Service
This is the best VW dealership that I have been to! I went to get my car serviced (oil change) and Rich Truong greeted me very warmly, he is very friendly and upbeat. He intently listen to my concerns regarding my car; he advised that he was going to have his tech check out my car inside and out. Though they were busy when I return to pick up my car, Rich acknowledge my presence and let me know there was going to be a bit of a wait time. I passed my time in their nice lobby, my car was pulled around and Rich went over all the things that they did to my car and advised of fruture services that I would need soon, the one thing I liked about Rich is that he wasn't pushy to get the services down but he did express his concerns. I definitely will comem back to this dealership to get all my car needs done due to the friendly and honest customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair