Reviews
If you need service on any Silverado 2500 and up Loan
If you need service on any Silverado 2500 and up Loan Pham is the best. Work is always done on time and from making the appointment to status updates she will keep you informed of any changes and time frame for repair completion.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and Loan and our team look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
Retanza quoted me over $500 more than the Chevrolet app
Retanza quoted me over $500 more than the Chevrolet app did for my running board part and installation. I caught it and she amended the quote, yet offered no explanation for the discrepancy. If my car wasn’t already at your dealership I’d have avoided this location all together. Because of this I’ve lost trust in this dealership and will be using the other local Chevy dealership. Also, she, nor the service team, didn’t even notice that I was due for my 5k mile checkup or an oil change while they had the car in their possession. I ended up bringing my car to the other local dealership for said service and it was a flawless customer service experience. So to sum up my experience with Jim Ellis Chevy, I would have been ripped off $500 if I didn’t catch it, and they didn’t even notice or perform the needed routine maintenance that was due while they had my car.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com
This was my first time selecting Jim Ellis as my
This was my first time selecting Jim Ellis as my dealership to attend to my 2023 Corvette C8. The dealership was referred by a good friend as being highly professional.( Nitin Mareskarkram.) I was very impressed with the family less, professionalism, and cleanliness of the shop and dealership in general. The break room was immaculate and well stocked. Every single staff member was in a very friendly and helping mood. Impressive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault
excellent customer service especially Vlalami.
excellent customer service especially Vlalami. Always contact customer for updates on vehicle. Very satisfied with service team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Vladimir and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault
I called Jim Ellis looking for a vehicle.
I called Jim Ellis looking for a vehicle. I spoke with Jaylon and he was amazing! I needed to be able to handle the process online, and within minutes he sent me 2 videos of the car I was interested in. He left no stone unturned when showing me all the vehicle had to offer. He was kind, receptive and answered all my questions. I was able to negotiate and get the money I needed for my trade-in. He was even able to deliver my car to me, which was extremely helpful. Two days after receiving the vehicle, I had a slight problem. I called Jaylon and he took care of it immediately. He has never left me hanging?always answers my questions promptly! My husband and I are 100% satisfied. We have really appreciated the service we have received.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, Leslie and Peter! Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jaylon here at Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino
Got my truck in fast got oil leak fix fast thx to Lewis
Got my truck in fast got oil leak fix fast thx to Lewis minimum downtime
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! Luis and our team sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault
I had a great experience at Jim Ellis, Very caring and
I had a great experience at Jim Ellis, Very caring and communication was great. They kept us informed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
No pressure to buy and great service.
No pressure to buy and great service. From Geovani Nava. He did not make me loose my time and was very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. Jeovanni and our team appreciate your business and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino
This is the WORST dealership I’ve ever been too.
This is the WORST dealership I’ve ever been too. I’d never recommend anyone to go here
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kayla, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 457-8211 at your earliest convenience to discuss how we can turn this experience into a positive one.
Good job.
Good job. Very straight forward service. Wait time wasn't an issue. Will visit this Dealer service center again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
PJ, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault