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Jim Ellis Chevrolet of Atlanta

(4,604 reviews)
Visit Jim Ellis Chevrolet of Atlanta
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
Used (855) 260-5229 (855) 260-5229
Service (866) 880-4991 (866) 880-4991

Reviews

(4,604 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Chevrolet of Atlanta from DealerRater.

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Mr. Williams was great. He took time to explain

Mr. Williams was great. He took time to explain everything about the vehicle that I wanted and also was a great bridge between Jim Ellis staff and myself. I would not hesitate to purchase another vehicle from Jim Ellis and hope Mr. Williams is my sales person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The service people was professional and the service was

The service people was professional and the service was Great! I will use them for service although I live in Conyers.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star rating. We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

Good Stuff: The dealership is nice enough.

Good Stuff: The dealership is nice enough. Parking is tough since it's such a small lot. The place is clean and presentable. Evan is a good kid. Very polite and helpful. Bad Stuff: It seems the manager (whoever it is, I never got to meet him/her) is pretty good at hiding and saying no. Evan was able to get the bad TPM sensor on the "we owe you" list. But, I have yet to receive it or get a call to schedule the replacement. I couldn't get them to include the charger with the car (seems kind of pointless to have a PHEV without a charger...) but I was able to buy one on Amazon for $120. All-in-all, not a stellar experience. I didn't haggle on the price at all, so not sure why the lack of post sale communication. I'd figure a customer who just comes in, pays your asking price and leaves would be your ideal used car customer??? But, it is what I have come to expect from dealerships lately.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Dealer response

We regret your most recent visit with us was not up to the standards we strive for. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 457-8211 at your earliest convenience to discuss how we can turn this experience into a positive one.

Was a great experience I will recommend friends and

Was a great experience I will recommend friends and family to Jim Ellis Chevrolet thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

Tom and Evan took good care of our daughter in the

Tom and Evan took good care of our daughter in the purchase of her first new car. The whole team did an excellent job making us feel at home. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! General Manager Ralph Sorrentino

Buen servicio lo recomiendo, amigables responsables

Buen servicio lo recomiendo, amigables responsables atentos cuando lo nesecitas alli estan atentos muy buen servicio.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

Dealer response

Agradecemos que se haya tomado el tiempo de dejarnos sus comentarios. Si alguna vez necesita algo más de nosotros, no dude en llamarnos o pasar por aquí. ¡Que tenga un día maravilloso!

Nicolas Caicedo gave me good information.

Nicolas Caicedo gave me good information. The work was high quality as always even with my 8 year old car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Robert, thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

Sales team is amazing especially Amanda Burby!

Sales team is amazing especially Amanda Burby! She had the vehicle ready for a test drive and was super responsive with all calls and follow up. Highly recommend her and this Chevy Dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino

Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Chevrolet and we hope to see you again soon!

Did a little shopping on the website.

Did a little shopping on the website. Didn’t search, just scrolling through the cars available. Came across the ones I was interested in and found the match for me. Headed over to the dealer dressed in casual bum attire…The near perfect clothes when ready to buy a new car. Asked for someone in sales and was introduced to Amanda. Of course it was a nice rainy day and I could see a gathering of similar yellow cars out in the lot and proceeded to locate the car I found online. Amanda grabbed an umbrella and out we went to find it. She answered all of my questions while bouncing between 5-6 yellow car window stickers until we found the one…..At which point, I popped the question. “If you want to move this car today, what’s the best number total out the door you can get this to?” Went back inside, she spoke to someone in a suit, came back printed out a quote and delivered the number. I accepted it. Had everything there except the warranty options which she explained takes place with the senior finance officer when signing the paperwork. This was certainly no ordeal. 22 minutes has passed since walking through the door. No pressure sales event. I was very happy. Highly recommend Jim Ellis Chevrolet and Amanda in sales if you are shopping for a new car in the Atlanta area. I like their variety of choices on the lot wide enough to avoid a custom order of their flagship vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! General Manager Ralph Sorrentino

Where do I start?

Where do I start? David went above and beyond to satisfy my service needs on my 2023 Corvette. Because of his genuine care, Jim Ellis has me and wife as customers for life! I cannot thank him enough for personally taking care of an issue I had with my vehicle. Jim Ellis family please make sure you take care of David. He is truly amazing and an excellent face for the Jim Ellis brand!!! Also, kudos to Vladamir!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback, Mike! We work hard to make sure our guests have an exceptional experience. All of us here at Jim Ellis Chevrolet look forward to working with you and your wife in the future! Expect the Best! Service Manager Mr. David Theriault

Dealer response

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!