THE COLLECTION

If you're going to be doing business with a car dealership, it's important to know what kind of reputation they have. In my 2 something years with The Collection the experience couldn’t be worse. Every time I have to take my car to maintenance I only think what is going to be the new thing that they will try to reap me off. If I would have known that I would have never closed the deal with them. It is not only the way they do things; after the facts nobody is able to explain and nobody answer the phones. I have four people already on my list trying to figure out what was going on with my maintenance and the loaner they gave me. I feel bad about them but I have to post their names because none of them have done anything so far. Giselle and Maria on the call center, Michael Rodriguez the service advisor and Alexandra in the loaner department. When you talk to then it looks like they are reading a script, but don’t expect any solution from them. It is really a shame that this dealership has gone so low. Stay away from them, lease your car from any other dealer, do your maintenance in any other place that you can find and of course, try not take any loaner from them, they will make you pay something from that even when they call it a complementary loaner….what a joke, as everything in this dealership.

If you're going to be doing business with a car dealership, it's important to know what kind of reputation they have. In my 2 something years with The Collection the experience couldn’t be worse. Every time I have to take my car to maintenance I only think what is going to be the new thing that they will try to reap me off. If I would have known that I would have never closed the deal with them. It is not only the way they do things; after the facts nobody is able to explain and nobody answer the phones. I have four people already on my list trying to figure out what was going on with my maintenance and the loaner they gave me. I feel bad about them but I have to post their names because none of them have done anything so far. Giselle and Maria on the call center, Michael Rodriguez the service advisor and Alexandra in the loaner department. When you talk to then it looks like they are reading a script, but don’t expect any solution from them. It is really a shame that this dealership has gone so low. Stay away from them, lease your car from any other dealer, do your maintenance in any other place that you can find and of course, try not take any loaner from them, they will make you pay something from that even when they call it a complementary loaner….what a joke, as everything in this dealership.

Leased an Audi Q5 today from the collection in coral gables and couldn’t be happier. My sales person Isaac was truly amazing. He was very attentive and helped make the whole process as easy as possible. He was VERY patient. He made my experience at the collection surpass my expectations. I highly recommend Isaac!

Excellent Service, Rafael Valenzuela did a great job. He provided all the information needed with details. Worked with me on pricing until finalized sale. Went over car information thoroughly to make it easier for me.

To lease a new A5 cabriolet Henrique was helpful from the start and appreciated the fact that we had leased over 10 vehicles from The Collection over the last 18 years. He did his best to meet our needs and was able to achieve that goal.

She was great and I’m leaving with the car that I wanted..I would definitely recommend Janet for my friends.. I am very happy

I recently made a purchase of a new Alfa Romeo at the Collection . Mario Castillo was the salesman who took care of my purchase . He went above and beyond to make me happy with my purchase and was very informative and helpful with any questions and concerns about the purchase and the vehicle. Manager Junior was extremely helpful as well. 10/10 . Thanks guys for all the assistance

Excellent customer service, friendly staff, don’t need to wait for long periods of time to purchase a car, always trying to give you the best offers and always answers all your questions and concern.

Our experience with Steve Barmann at The Collection was perhaps the best car shopping experience that I have ever had. Steve is the consummate professional, polite, respectful and always willing to assist. Dealing with Steve Barmann was such a pleasant experience we did not buy one vehicle, we decided to get two. I would highly recommend Steve Barmann at the Collection to anyone thinking about getting a new vehicle. Steve concentrates on exotic cars such as Aston Martin, Ferrarri, McLaren, Maserati, and Porsche. If you are in the market for a new luxury car, Steve Barmann is the man.

Great dealership and service. Janet Alvarez, my sales rep, was exceptionally knowledgeable, pleasant to work with and very transparent during the process. No pressure or rush to buy cars here, competitive prices and also the facility is very nice. Highly recommended.