Reviews
Austin was very nice over the phone.
Austin was very nice over the phone. The Service Manager at the dealership was nice.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Tracy, for your feedback about your experience with us at Bob Allen Motor Mall. We're glad to hear that Austin and our Service Manager provided you with excellent service over the phone. If there's anything more we can do for you, please feel free to reach out. We look forward to seeing you again! John Welsh - General Manager - (888) 309-6863
Your staff was very friendly and helpful.
Your staff was very friendly and helpful. Kenny Horn was outstanding. A little out of my area, but well worth the short drive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Chad! We're thrilled to hear that you had a great experience with our team at Bob Allen Motor Mall, especially with Kenny. We appreciate you making the drive to see us and hope to assist you again in the future. Safe travels! John Welsh - General Manager - (888) 309-6863
The whole sales process was smooth from start to finish.
The whole sales process was smooth from start to finish. Not pushy, which made the experience very enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Christie! We at Bob Allen Motor Mall are thrilled to hear that your sales experience was smooth and enjoyable. Our team strives to provide a relaxed atmosphere without any pressure, and it’s great to see that reflected in your visit. We hope to see you again soon! John Welsh - General Manager - (888) 309-6863
Scheduled Oil Change and tire rotation.
Scheduled Oil Change and tire rotation. Also 2 new wipers blades. Oil and tire service was great as usual. Passenger side wiper blade was too long and hits side of car holding windshield glass making a lot of noise. Was already home when noticed this. Called service department and informed them of problem and that I wanted old wiper blades put back on. Service worker, June, retrieved old wipers from trash and held them for me. Due to bad weather and roads, it was a couple of days until I was able to return and get old wipers put back on. Was given 2 options to resolve this and choose old wipers and refund of new wiper charge. Aggravating situation was handled to my satisfaction with minimal effort on my part except to have to make another trip to service center which was 20 miles from my house. Also I am a 76 yr old widow lady who has no one else to drive car back for exchange of wipers.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!
Billy is a great and personable salesman.
Billy is a great and personable salesman. Very knowledagle and efficient. Makes you feel that you are the ONLY clinet and always ensure he takes care of us! We will continue to bring our buisness to BAMM and Billy Jack!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Billy at Bob Allen Motor Mall. It's great to know he made you feel valued and well taken care of. We look forward to serving you again in the future! John Welsh - General Manager - (888) 309-6863
Kenny Horn was our sales associate and done and excellent
Kenny Horn was our sales associate and done and excellent job in a quick amount of time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review, Darren! We're thrilled to hear that Kenny provided you with excellent service in a timely manner. At Bob Allen Motor Mall, we strive to make the car-buying experience as smooth as possible. We look forward to seeing you again soon! John Welsh - General Manager - (888) 309-6863
Bryan is always so nice & helpful.
Bryan is always so nice & helpful. He knows his business in car fixin place! Always shakes my hand when leaving! He treats you like a family member
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review, William! We truly appreciate your kind words about Bryan and his dedication to providing excellent service at Bob Allen Motor Mall. It's great to hear that you feel treated like family. We look forward to seeing you again soon! John Welsh - General Manager - (888) 309-6863
Billy Jack is one of the most professional individuals we
Billy Jack is one of the most professional individuals we have ever dealt with. This is the second vehicle we have purchased with his assistance. He's very knowledgeable, patient, and personable. We really enjoyed working with him and will always recommend him to others.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Donna! We're thrilled to hear about your positive experience with Billy Jack at Bob Allen Motor Mall. It’s wonderful that this was your second vehicle purchase with his assistance. We appreciate your recommendations and look forward to seeing you again for your future needs! John Welsh - General Manager - (888) 309-6863
Deon Shannon was so kind and helpful and not a pushy
Deon Shannon was so kind and helpful and not a pushy salesman. He helped me figure out what I was in my price range and what would be best for me. I didn't feel cheated! Emma the finance lady was also very nice and friendly and eased my nervousness's for buying my first car from a dealership. Thanks Deon and Emma!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much, Sarah! We truly appreciate your kind words about Deon and Emma at Bob Allen Motor Mall. It's wonderful to hear that they made your experience comfortable and helped you find the right car within your budget. We look forward to seeing you again for any future car needs. Enjoy your new vehicle! John Welsh - General Manager - (888) 309-6863
Friendly, knowledgeable, helpful people from buying,
Friendly, knowledgeable, helpful people from buying, trading and servicing your vehicle! Bought my 2020 Sierra 1500 new and traded it for 2024 1500 Denali. always treated me well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Bob Allen Motor Mall while trading your 2020 Sierra 1500 for the new 2024 Denali. Our team is dedicated to providing friendly and knowledgeable service, and it's fantastic to know we could meet your expectations. I look forward to assisting you again in the future! John Welsh - General Manager - (888) 309-6863