Reviews
Great car buying experience
From Brittany Conder helping me find a car that met my families needs, to the finance gentleman It was a great car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carol, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
No integrity! Only Net Profits
Had a great salesman Tony. But I was given the car empty on gas, oil was 1,000 miles over due, and brakes going out on way home, and stereo making popping noise. It’s “AS-IS” alright!! but my advice is go somewhere else where they at least change the oil and put gas in it and inspect the dang cars. Cheapest dealer I’ve ever seen saving costs at the buyers expense! I’ll never go back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
John, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for leaving feedback. Please reach out to us at (859) 236-3217 so we may identify ways to improve your experience.
DeanB
Everything was done when it was promised and the staff was very friendly. Bob Alllen has had my business for the past 22 years and I can't see that changing any time soon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dean, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Awesome Service Dept.
Professional, friendly, Facilities are top notch. Service staff are very knowledgeable and attentive. They are very considerate, keep you updated on progress.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
Great customer service
The customer service was excellent and everyone was friendly. Scott did an excellent job making sure I was taken care of and my truck was nice and clean afterwards.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Friendly service .
Friendly service and prompt . Greeted when I entered the building and the service was done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vicki, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Friendly
Bill Henderson was probably one of the nicest salespersons I have ever had the pleasure of knowing. Very attententive, personable and friendly, a true professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joseph! It is great to hear about your recent service experience. I will certainly pass on your feedback to Bill as he will be happy to hear it! We look forward to working with you again in the future! John Welsh - General Manager - (888) 309-6863
Pleasant Experience
Friendly people. Answered all my questions. Looked around for best rates. The whole process took very little time. Good experience overall.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
Great service
It was a very easy process from start to finish. Salesman was knowledgeable. Finance was not pushy trying to sell extended warranties…
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Always a great family experience
I like that I feel like a VIP when I get there. I usually deal with Heather and she is a pleasure to deal with each time. I am always welcomed quickly and honestly. Speed of work is fantastic. All my problems are usually solved. I also love the fact that communication seems to be the key word around there. Heather is always communicating with me about my truck, giving me updates promptly, and listens to me. She is a important part on why I always come back. Her personality, duty to job, dedication to service, and respect makes me feel like I am apart of a family and not just another number on the list.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!