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Bob Allen Motor Mall

(825 reviews)
Visit Bob Allen Motor Mall
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:30am–5:30pm
Tuesday 8:00am–8:00pm 7:30am–5:30pm
Wednesday 8:00am–8:00pm 7:30am–5:30pm
Thursday 8:00am–8:00pm 7:30am–5:30pm
Friday 8:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (877) 815-1808 (877) 815-1808
Used (859) 965-9240 (859) 965-9240
Service (888) 638-7764 (888) 638-7764

Reviews

(825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Allen Motor Mall from DealerRater.

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wonderful staff great facility

sam vest was the best salesman i have ever delt with the transaction was so easy joe henderson was great what a great place to buy a new vehicle i should have bought all my vehicles there iam very pleased thank you Bob allen motor mall and staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The Allen Experience

Salesman Chance was very nice, not pushy, and fast service. It was a nice ride from Louisville and took about 1 hour but well worth it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good Inventory

Price and the salesman was friendly and courteous. Buying a car is stressful but the staff at Bob Allen is relaxed and accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very knowledgeable staff. Clean facility.

Quick and easy. Salesperson was knowledgeable of product. Made the buying experience enjoyable. Quick and easy. In and out in less than 2 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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It was a car buying experience.

It was quick and easy. Sales man was great. And that's really all I have to say. I've had the car three days. We will see if it's a good one by the end of the month. Thanks

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome buying experience

Clear cut prices, friendly / Knowledgeable staff, not pushy. We had such a good experience we bought 2 brand vehicles the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great to deal with

I was very pleased with the process low or no pressure, very courteous and friendly, would deal with again,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They made the process easy and low or no pressure

friendly courteous no pressure enjoyed working with everyone from salesman, sales manager and finance department. Would do business with again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying over the phone from 3 hours away

It was extremely easy to work with you guys over the phone and there were no surprises when I arrived from 3 hours away from Eastern, KY. You guys were willing to go out of your way to find what I wanted and I eventually ended up buying a vehicle that was on your lot because of how easy you guys made it. There was no pressure whatsoever and the entire process was friendly and not tense like with some dealer groups. It also had a family owned business feel that made me feel comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The facilities are clean, waiting room nice.

I was pleased with the professional, efficient and informative visit with the Nissan Service Mgr. Chad Bartleston. He was prompt and tells me everything that needs to be done and what it costs before doing it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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