Balise Ford of Wilbraham

Frustrating experience with the service department at Ford of Wilbraham, specifically John. I went there three times just to get a clear quote for a water pump replacement on my Ford Explorer. Visit 1: John quoted around $2,200. Visit 2: I asked him to confirm, and he added there may be up to $200 in incidentals (gaskets, fluids, etc.). I was told I’d get a written estimate once I dropped the vehicle off. Visit 3: I dropped off the car at 4:30pm, and John said he couldn’t give a written quote because the service department was closed. Then today he calls and says he was wrong—the “incidentals” are actually $644, not $200—bringing the total to over $2,850. John previously mentioned they do a lot of these water pump jobs. So which is it? Does he quote this repair all the time and still not know he’s off by $440? Or is this intentional misleading info? Either way—unacceptable. Took my business elsewhere.

Frustrating experience with the service department at Ford of Wilbraham, specifically John. I went there three times just to get a clear quote for a water pump replacement on my Ford Explorer. Visit 1: John quoted around $2,200. Visit 2: I asked him to confirm, and he added there may be up to $200 in incidentals (gaskets, fluids, etc.). I was told I’d get a written estimate once I dropped the vehicle off. Visit 3: I dropped off the car at 4:30pm, and John said he couldn’t give a written quote because the service department was closed. Then today he calls and says he was wrong—the “incidentals” are actually $644, not $200—bringing the total to over $2,850. John previously mentioned they do a lot of these water pump jobs. So which is it? Does he quote this repair all the time and still not know he’s off by $440? Or is this intentional misleading info? Either way—unacceptable. Took my business elsewhere.

Very knowledgeable, great person to deal with. Willing to stay late for me to pick up my new truck.

Ryan was extremely helpful and got me a great deal on my new vehicle, I would highly recommend him

It was as expected. No issues. It went as smoothly as any dealer experience can go.

Cody was great..he got me a great deal.grsat to work with. I highly recommend him.

Mike, Jayson and Warren were very knowledgeable, helpful and fair, it made buying our car seamless.

Thanks Cody for your service in sales. Love my new 2025 Ford Explorer! Highly recommend Balise and Cody in sales!

Great experience, easy finding what I was looking for In my new vehicle search. Great staff!

Cody was very professional and helped throughout the whole process definitely recommend balise ford of wilbraham