Auto Park Chrysler Jeep

Overall, we had a great experience with the Service Dept. The only thing we would advise is not to suggest, when a customer initially calls for an appointment, that you will need to order a part prior to diagnosing it is even needed and seeing my vehicle first. Makes us wonder if the part would have been replaced when it really didn't need to be, Other than that, we are very satisfied with our experience there.

Had my jeep worked on after local shop couldn't fix the issue. Finally all problems resolved. Running great. Very good communication from Bobby.

They provided great service with a reasonable wait time. Communication was very good. They addressed all of my autos needs. I left pleased from my appointment and felt I got a good deal.

Outstanding service. Vehicle was ready when promised.

I bought a used Acura TLX they had available and traded in my ILX. They offered a competitive price on the trade in and were reasonable on the pricing for the car I bought. The salesman I dealt with, Malcolm, is still new and had his mentor Bruce watching over once it became apparent I was seriously considering the purchase. Bruce was disorganized and repeatedly messed up aspects of the deal and paperwork, but it eventually got it sorted out. All-in-all, the purchasing experience was tedious but on par with any other dealer. However, I have 2 serious complaints after the purchase: 1. Their financing manager (Ridout? I think was his name) said the car comes with a 30 day dealer warranty. I took him at his word. A few days later when the battery died (not a huge issue, the battery is at the age where that happens), I tried to use the warranty to replace it. I was told no such warranty applies, and upon reviewing my paperwork saw that the only mention of a warranty is that I am explicitly not provided one. Maybe it's a mistake, maybe they lied, maybe I misheard him. Either way, I can't prove anything and I'm stuck getting it fixed myself. I did ask if they'd provide a replacement anyway, since I did literally just buy it, but multiple people in the sales department said that was not going to happen. 2. I asked that my financing be done through Ally Bank if the rate is competitive, since I already have an account with them. They put me through Wells Fargo instead, presumably because they had the best rate. Later I researched and found that not only was the rate I got not the best available for my auto-credit score (which is almost perfect), but it is exactly the same rate Ally would have provided. Maybe their cut is better through Wells Fargo, or they just messed it up. Also not something I can really prove, but I'll see about refinancing the loan. All in all, I'm satisfied with the car itself, but I would've bought it somewhere else if I could do it again.

Leighton my service advisor did great and was prepared for my questions. I asked how much it would be to fix something and he was prepared with the answer. Not once was I on hold, which I love since time is valuable!! My vehicle was fixed in no time.

I have been to this dealership for all my scheduled oil changes since purchasing my vehicle in 2018. The entire service staff has always been professional in providing a very hands on experience during the entire process.

Prompt service, friendly staff and provided a detailed recommendation for future vehicle needs.

Top to bottom great experience. Will recommend and return.

Mr. Leighton was outstanding in helping wand keeping myself and my wife informed with the progressions and repair of my Jeep. At the time of diagnosis Mr Leighton did everything he can to get me a replacement vehicle as I was about to deploy. He then contacted my wife as soon as vehicle was fixed and I was one my way overseas. I really appreciate everything!!