Reviews
Sold us a car where my husband put the brake to the floor
Sold us a car where my husband put the brake to the floor and it wouldn't stop. He could have died. Antwerpen refuses to stand by what they sold us and tow/repair it. Do NOT buy from thIs unethIcal dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We acknowledge your review and are currently looking into the events you’ve detailed.
Absolutely terrible!
Absolutely terrible! Went in for oil change and they messed up my car. Please go somewhere else
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Kim Danchulis, General Manager, kdanchulis@antwerpenauto.com
Pierre was an amazing host and helped me out every step
Pierre was an amazing host and helped me out every step of the way. He Made sure I was comfortable buying my first car. He did everything I asked and more!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jake, thank you for taking the time to write this review. Pierre’s sales excellence is always consistent, and we're glad your experience with him supports that. We hope you are enjoying your new ride! Best, The Antwerpen Toyota Team
Tommy was helpful
We bought a car and worked with Tommy and he was very helpful and his communication was great. This was my first car purchase at this location and so I will be back again when I need assistance with a car purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your outstanding review, Caroline! I'm very happy to hear that Tommy was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Antwerpen Toyota Team
Love my new Venza
I went in to purchase the car we had leased. After running the numbers to convince me, they came up with an idea, return the lease, and use the equity in it plus the payoff to get a 2024 Venza and still owe only 15K on a new car. Now we have a brand new car for retirement.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback regarding your experience at Antwerpen Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, The Antwerpen Toyota Team
This place has horrendous customer service, top to
This place has horrendous customer service, top to bottom. They really don’t care about their customers. My advice, look elsewhere with a better reputation.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mike, I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Kim Danchulis, General Manager, kdanchulis@antwerpenauto.com
I need help !
I need help !!!! trying figure out how i can get my son out of this horrible situation. He purchased a car 6 months ago 42 days after car breaks down 4500 worth of works had to be done 1500, I came out of pocket which thankfully after emailing you guys was able to drop it down. Fast forward to today my son car speedometer is not matching his speed and the codes are flashing he is even having trouble steering the car. Take it to a Honda closer to my house they tell me there is corrosion on the wires and it needs harness 1100. At this point my son doesn't even feel safe driving the car. What can be done?
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing this review regarding your experience, Lauren. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Kim Danchulis, General Manager, kdanchulis@antwerpenauto.com
When we bought a new car they were dishonest about the
When we bought a new car they were dishonest about the interest rate we would receive, despite having stellar credit, and the finance manager was extremely rude when we moved to refinance with our local bank later. The salesman has been unhelpful in helping us get the second key we were promised. Once they make the sale they are no longer customer friendly.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback, Cheryl. Here at Antwerpen Toyota, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Kim Danchulis, General Manager, kdanchulis@antwerpenauto.com
Purchase
My purchased experience was great. My sales person was very professional. I’ll recommend this dealership and the person who helped them to my friends. The process was fast and smooth.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate the kind recommendation. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Best, The Antwerpen Toyota Team
You did it again!
I needed to replace my three month old car declared a total loss after accident that occurred out of state. Needless to say I needed a smooth buying process. That what happened!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase