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Hoffman Audi of East Hartford

(1,504 reviews)
Visit Hoffman Audi of East Hartford
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2025 state dealer award
View 7 awards
2025 state dealer award 2024 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (860) 756-5440 (860) 756-5440
Used (860) 331-8493 (860) 331-8493
Service (860) 263-0805 (860) 263-0805

Reviews

(1,504 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hoffman Audi of East Hartford from DealerRater.

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This dealership is consistently awesome. Every time I...

This dealership is consistently awesome. Every time I come here, the staff is helpful, friendly & knowledgeable. I know when my car is being serviced here that it will be done quickly & efficiently. Rocky, the service manager does an exceptional job communicating while my car is being serviced as well. The owner, Zach is phenomenal. He is professional & approachable. He genuinely cares about his clients’ experience & it shows in the way he interacts. Thanks Hoffman Audi, I won’t be going anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

The customer service at HOFFMAN Audi is excellent! The...

The customer service at HOFFMAN Audi is excellent! The TEAM is KNOWLEDGEABLE, PROFESSIONAL, & FRIENDLY. Their at the top of the dealership game. Thank you for a phenomenal experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Outstanding car leasing experience at Hoffman Audi. Alex...

Outstanding car leasing experience at Hoffman Audi. Alex Robinson worked hard to find us the right car in the color scheme we wanted. Then he ensured we could complete the transaction and drive it home same day. Great experience, everything professional, pleasant and all details as expected. I highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ecstatically Surprised

This was my first time purchasing an Audi, and based on my experience, I will no longer go anywhere else. I visited a variety of other dealerships before going to Hoffman, and their service by far exceeded the rest. My brand specialist, Amaury Bruno, went above and beyond countless sales representatives I have encountered. He was laid back, but professional throughout the entire transaction. He was readily available whenever I had a question, and was transparent with all of his responses. If he did not know the exact response, he was quick to find out in order to ensure that I was receiving accurate information. His honesty, consideration, and attentiveness were all appreciated and make a notable difference when making a purchase of this scale. His sales manager, Zach Hoffman, also contributed to the experience, dealing with me personally throughout various portions of the process. He never seemed too busy to answer a question, or too absorbed in managerial responsibilities to assist in my purchase. Superior quality of the car aside, these two gentlemen excel at representing the brand of Audi and I look forward to making many more purchases with them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Alfonso was great to work with. He is extremely thorough...

Alfonso was great to work with. He is extremely thorough and knowledgeable. Thank you so much Alfonso! We love our new Audi and appreciate all the time you took to make sure we were comfortable with all the awesome interior features.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Jeep Compass

I found the vehicle online and although I live in Philadelphia, PA the dealership did try to work with me. I appreciated all their efforts although it didn’t result in me purchasing that vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Kyle R it was great Working with you! I will recommend...

Kyle R it was great Working with you! I will recommend you for future business with my friends and family. You were very kind and that’s appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Try your best to work with Michelle Caplan. I have...

Try your best to work with Michelle Caplan. I have worked with her for years. She selected the best cars for me and my other family members. Always the best price, and best service. Michelle even brought a car ski rack to my home in time for a trip. She is brilliant and experienced and honest and fair. For no nonsense and honest dealings, save time and aggravation and go to Michelle. No one is smarter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I could not have been happier with the great service I...

I could not have been happier with the great service I received working with Michelle! She guided me through purchasing my first Audi after driving BMWs for decades.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Alfonso listened and asked me questions to figure out...

Alfonso listened and asked me questions to figure out what was the best car to suit my needs. As a woman I was worried that a salesperson would try to steamroll or talk down to me- and that’s not what happened Alfonso was there every step of the transaction. When someone else purchased the one he had in inventory he went to work and located another for me. The purchase was seamless and stress free! Thank you Alfonso for my new SQ5!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.